Technical Support Professional: Software

hace 1 mes


San Francisco, Heredia, Costa Rica IBM A tiempo completo

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

Your Role and Responsibilities

  • Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance
  • Review diagnostic information to assist in the isolation of a problem cause (which includes interpreting traces and dumps)
  • Synergistically work with Development Engineers for knowledge transfer and code improvement
  • Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions
  • Demonstrate proficiency in the products supported by maintaining applicable technical certifications
  • Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction
  • Demonstrate excellent oral and written communication skills
  • Provide weekend cover on a rota so the organization can provide 24x7 support coverage

Required Technical and Professional Expertise

  • Bachelor's Degree in Engineering, Computing or Computer Science
  • At least 2 years experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting
  • At least 2 years experience in Problem-solving technical software issues
  • At least 1 year experience in Computer Networks and Communications
  • At least 1 year experience in OpenShift Container Platform/Kubernetes/Docker
  • English: Fluent

Preferred Technical and Professional Expertise

  • Master's degree in Computer Science/Networks & Communications or other related fields
  • Preferably 2 years experience with Application Performance Management concepts and products
  • Preferably 2-year experience with OpenShift Container Platform/Kubernetes/Docker

About Business Unit

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private data centers, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBM

In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, live in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with the resources they have to hand, a can-do attitude and always striving for an outcome-focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.




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