Junior Service Desk Analyst

Description of Responsibilities: Addresses complex or advanced incidents referred by Service Desk Analysts, which may include detailed research, collaboration with support team leaderships, and using remote desktop access for troubleshooting. Reassigns tickets as appropriate to the next level support team(s). Creates a positive customer support experience...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.Responsibilities:- Responsibilities of the process:...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.Responsibilities: Perform Incident and Request Queue...

of Responsibilities Execute formal quality assurance processes, ensuring the service desk team is meeting standards of quality while supporting the unique business needs Oversee daily operations of quality assurance including auditing phone calls and tickets, tracking and reporting results, and making recommendations for improvement to service desk team...

6+ months of Help Desk/Service Desk Support (or 1 year of call center experience) 6 months of Desktop Support w/increasing responsibilities 6 months of Knowledge Management 6 months of ServiceNow (or equivalent ITIL Incident tracking Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM, Azure,...

Job Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...

Company Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

Desired Core Skills Professional Competencies Basic Service and English Knowledge. Customer Relationship – able to establish quick working relationships/empathy with customers. Communication – listening, ability to communicate clearly with customers, colleagues and managers. Problem Solving – understands and resolves basic problems. Team...

Desired Core SkillsProfessional Competencies Basic Service and English Knowledge. Customer Relationship – able to establish quick working relationships/empathy with customers. Communication – listening, ability to communicate clearly with customers, colleagues and managers. Problem Solving – understands and resolves basic problems. Team Working –...

Desired Core SkillsProfessional Competencies Basic Service and English Knowledge. Customer Relationship – able to establish quick working relationships/empathy with customers. Communication – listening, ability to communicate clearly with customers, colleagues and managers. Problem Solving – understands and resolves basic problems. Team Working –...

Service Desk-IT Support, quién realizará las siguientes funciones:Experiência y excelentes habilidades de resolución de problemas de hardware y software.Comprensión del sistema operativo Windows.Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets.Experiência en la resolución de problemas de TI por teléfono/correo...

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The Junior Accounts Payable Analyst is responsible for processing invoices, payments and travel expenses. Analyze vendors' statement of accounts,...

PROBLEM MANAGEMENT SPECIALISTPurpose:Full command of the Problem Management process in DPDHL, as well as PRS techniques (Kipling, 5 times why, Ishikawa diagram, PDCA, etc).Single Point of Contact in the region (Americas) for everything related to Problem Management at a Global level.Hold monthly meetings with the EUS teams in America to discuss open Problem...

Junior Security Analyst: Date: Feb 10, 2023 Location: Heredia, CR, Working place: Remote Company: GFT Technologies SEJunior Security AnalystJob descriptionWill support BAU activities by fulfilling multiple requests for internal users and external clients, following security best practices, guidelines set by the Global Information Security Policy and...

BAT is evolving at pace - truly like no other organization.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT Costa Rica IS LOOKING for A TRILINGUAL - TAX ANALYST JUNIOR - PROCURE TO PAY - PORTUGUESESENIORITY LEVEL:Non-managementFUNCTION:FinanceSALARY...

Job Description Spend defined time on the phones daily and provide queue assistance. Maintain the overall technical expertise of TSC phone agents for the supported products and applications through knowledge gaps and trends analysis. Provide on-call support when necessary, including acting as subject matter expert for applications and products...

Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

Job Summary:The Customer Service Analyst Mandarin will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.Responsibilities: Confer with customers by telephone...

The Collections Analyst will be in charge of the analysis of delinquent customer issues, developing solutions and implementing action plans to resolve delinquencies in an effective manner. Provide customer service regarding collections issues, prepare reports, process refunds, review account adjustments, and resolve client discrepancies and short...

The Junior Accounts Payable Analyst is responsible for processing and troubleshooting invoices, payments and T&E. Analyze vendors' statement of accounts, provide invoicing and payment status to internal and external clients.What you'll do Process invoices, credits, refunds, payments and/or execute T&E audit Troubleshoot invoice, credits, refunds, payment and...