Education Support Representative
hace 4 semanas
Position Summary
The Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced and each Education Support Representive is responsible for coordinating with the education planners on assisting them on their education programs both local and national. The Education Support Representative is also responsible for providing the technical support with customer service for our education offerings. This individual should be comfortable working in a fast-paced environment, be a team-oriented person with strong interpersonal and leadership skills, have the ability to multitask with have solid administrative and computer skills, and have a strong understanding of the dental industry.
The Education Support Representative reports to the Customer Service Manager.
Job Responsibilities
This position is responsible for, but not limited to, the following:
Front-line responsibility as a resource and for the technical involvement in delivering high quality continuing education programming for the Straumann organization including:
- Coordinate with Education planners on assistance needed for programs both local and national.
- Provide prompt and accurate responses to questions regarding SKiLL via email and telecommunication.
- Serve as the primary point of contact for the education customer service phone queue, addressing inquiries and providing support as needed.
- Supporting customers with guidance on how to setup customer accounts on education SKiLL platform and guiding them throughout the process.
- Deliver exceptional customer service by promptly answering calls, addressing concerns, and providing relevant information to callers.
- Responsible for data input and processing of third-party customer information containing data needed to collect analytics and provide measurements and reporting.
- Utilize Customer Management System (CRM) to look up customer numbers and validate information.
- Create prospect numbers for attendees who do not have existing customer numbers, ensuring accurate record-keeping and seamless event registration processes.
Minimum Qualifications
- Minimum of 1-2 years in a customer service or education support role.
- Minimum of 1-2 years in a professional work environment preferred.
- Bachelor's Degree preferred or equivalent work experience.
Required Knowledge and Skills:
- English speaking mandatory
- Exceptional interpersonal and communication skills both verbal and written.
- Time management and organizational skills
- Detailed-oriented and ability to multitask
- Strong problem solving and customer service skills
- Ability work in a fast paced team environment with multiple priorities
- Ability to work cross functionally with all departments.
- Advanced skills in MS Office; SAP and Cvent preferred.
- A strong understanding of aspects of event planning and meeting management
- A basic understanding of LEAN Office Management
Work Environment & Physical Demands
- General office environment. High stress may occur at time, some travel required and ability to lift up to 25 pounds
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Employment Type: Full Time
Alternative Locations: Costa Rica : Heredia
Travel Percentage: 0 - 10%
Requisition ID: 12682
-
Education Support Representative
hace 1 mes
San Francisco, Heredia, Costa Rica Straumann A tiempo completoPosition SummaryThe Education Support Representative is the key individual for education support in a fast-paced environment, collaborating with the Education Department team and focusing on assisting French-speaking customers in Canada. Responsibilities include providing technical support and customer service for education offerings. Ideal candidates are...
-
Education Support Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Straumann A tiempo completoPosition SummaryThe Education Support Representative is the key individual for education support in a fast-paced environment, collaborating with the Education Department team and focusing on assisting French-speaking customers in Canada. Responsibilities include providing technical support and customer service for education offerings. Ideal candidates are...
-
Education Support Representive
hace 2 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoPosition SummaryThe Education Support Representive is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced and each Education Support Representive is responsible for coordinating with the education...
-
Customer Support Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica CSS Corp A tiempo completoDesignation: Customer Support Representative - French, Spanish and EnglishLocation: Ultra Park 1, Heredia Costa RicaExperience: 6 -24 monthsRoles and Responsibilities: Handle incoming calls and process/complete tasks identified in cases received through the CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority...
-
Technical Support Representative
hace 1 mes
San Francisco, Heredia, Costa Rica Kyndryl A tiempo completoWho We AreAt Kyndryl, we specialize in designing, constructing, overseeing, and updating critical technology systems that play a crucial role in our daily lives. Wondering why you should join Kyndryl? We're a company that constantly looks ahead, striving to create a more fair, diverse environment for our employees, customers, and communities.The RoleIf...
-
Technical Support Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica Kyndryl A tiempo completoWho We AreAt Kyndryl, we specialize in designing, constructing, overseeing, and updating critical technology systems that play a crucial role in our daily lives. Wondering why you should join Kyndryl? We're a company that constantly looks ahead, striving to create a more fair, diverse environment for our employees, customers, and communities.The RoleIf...
-
Technical Support Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Kyndryl A tiempo completoWho We AreAt Kyndryl, we specialize in designing, constructing, overseeing, and updating critical technology systems that play a crucial role in our daily lives. Wondering why you should join Kyndryl? We're a company that constantly looks ahead, striving to create a more fair, diverse environment for our employees, customers, and communities.The RoleIf...
-
Customer Support Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica CSS Corp A tiempo completoDesignation: Customer Support RepresentativeLocation: Ultra Lag, Lagunilla, Heredia, Costa RicaWalk-in Date: 2nd and 3rd of MarchExperience: 6+ months experience as a customer service representativeNumber of Positions: 200+Roles and Responsibilities: 20% Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides...
-
Technical Support Representative: Service Desk
hace 2 semanas
San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completoWhy KyndrylKyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Technical Support Representative on Site
hace 2 semanas
San Francisco, Heredia, Costa Rica Qualfon A tiempo completoTechnical Support Representative [On site]Posted On:Jun 12, 2023Location: Heredia, Heredia, CRCompany:Qualfonprovides technical assistance and answers to customers questions, assisting users by troubleshooting problems with hardware or software.In this role, you can enjoy the satisfaction of using your skills to help people while working in a positive and...
-
Representative, Product Support
hace 2 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoTebra only initiates contact with candidates via email from an official Tebra email address , , or ) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.About the...
-
Representative, Product Support
hace 2 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the Role:Someone who will contribute to the development of the department's plans (and company strategy) by serving as the customer's advocate: your unique insight into the challenges faced by our clients will help shape Tebra's product and processes. We love to nurture our representatives so that commitment and growth within our department can be...
-
Portuguese - Technical Support Representative:
hace 2 semanas
San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completoWhy KyndrylKyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Administrative Support Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completoWhy KyndrylKyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Inside Sales Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Support Services Group A tiempo completoSUPPORT SERVICES GROUP is a multinational company that provides Consulting, BPO, and Contact Center services, with a presence in more than 10 countries around the world.We have an exceptional opportunity for an Inside Sales Representative to join our sales team. As a member of this team, you will play a key role in driving the business forward by building...
-
Inside Sales Representative
hace 1 mes
San Francisco, Heredia, Costa Rica Support Services Group A tiempo completoSUPPORT SERVICES GROUP is a multinational company that provides Consulting, BPO, and Contact Center services, with a presence in more than 10 countries around the world.We have an exceptional opportunity for an Inside Sales Representative to join our sales team. As a member of this team, you will play a key role in driving the business forward by building...
-
Technical Service Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica CSS Corp A tiempo completoJob title: Technical Service RepresentativeWork Location: Heredia, Costa RicaExperience: 6 months to 1 yearEducation Qualification: Highschool Diploma and technical studies are a plusNumber of Openings: 150+Roles and Responsibilities: Help customers with basic device troubleshootingRequired Skills & Desired Skills: Advanced English Highschool Diploma Call...
-
Retail Customer Service Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica CSS Corp A tiempo completoJob title: Retail Customer Service RepresentativeWork Location: Heredia, Costa RicaExperience: 6 months to 1 yearEducation Qualification: High School DiplomaNumber of Openings: 150+Roles and Responsibilities: Help customers with purchase issues, payment methods, and general issues that they might face with the client's productsRequired Skills & Desired...
-
Customer Service Representative I
hace 2 semanas
San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completoOTSIObject Technology Solutions, Inc) has an immediate opening for a Customer Service Representative ICUSTOMER SERVICE REPRESENTATIVE I (REMOTE/HYBRID)MAJOR RESPONSIBILITES: Licensing Customer Support Experience Customer Support (basic technical support at least). Technology support industry.SKILLS AND ABILITIES REQUIRED: Knowledge on Phone and CRM...
-
Customer Service Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica NI A tiempo completoWe are continually looking for the best talent to join our amazing teams. This is a pipeline requisition for potential future openings. It does not indicate that a job opening currently exists at NI for this position. So, you might not hear from us right away. The Customer Service Representative will be part of our Americas Shared Services Center in Costa...
