Technical Support Representative on Site

hace 2 semanas


San Francisco, Heredia, Costa Rica Qualfon A tiempo completo
Technical Support Representative [On site]

Posted On:
Jun 12, 2023

Location:
Heredia, Heredia, CR

Company:
Qualfon

provides technical assistance and answers to customers questions, assisting users by troubleshooting problems with hardware or software.


In this role, you can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment.


OUR MISSION:


Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.


  • Further your education and earn a college degree through Qualfon University program
  • FREE access to personal and professional support through the Qualfon care coaches program
  • Medical, dental. vision benefits and life & accident insurance
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Paid time off
  • Paid training
  • Employee discounts
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values

KEY RESPONSIBILITIES:

  • Provides customer education about devices, user interfaces, troubleshooting steps, and policies in a timely manner.
  • Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.
  • Performs advanced hardware troubleshooting including installation and wiring support.
  • Adheres to the internal compliance policy and guidelines established by Qualfon and the client.
  • Documents technical customer issues into notes that are consumable by other users.
  • Follows up with customer needs and team lead requests.
  • Cooperates with special projects.

QUALIFICATIONS:

  • Advanced English Speaker. Fluent in verbal and written English 85% / B
  • Excellent customer service skills
  • Strong analytical and problemsolving skills
  • Ability to explain technical issues to technical or nontechnical users and customers.
  • Communication and interpersonal skills
  • Proficiency in MS Office
  • High School Diploma (preferred)
  • Call center experience (preferred)
  • Technical support experience (highly preferred)

EMPLOYEE BENEFITS:

  • Costa Rica mandatory benefits.
  • Scholarship program at Qualfon University (Rochat School of Business).
  • Care Coach program.
  • Free access to online learning platforms (LinkedIn and Coursera).
  • Medical benefits through MediSmart for fulltime employees.
  • Competitive wages
plus bonus.

  • Opportunities to earn additional income through incentives
.

  • Valuesdriven organization.
  • USD salary
  • Referral bonus


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