Trainer, Bilingual

hace 2 semanas

San Francisco, Heredia, Costa Rica Qualfon A tiempo completo
TRAINER, BILINGUAL

Posted On:
Aug 17, 2023

Location:
Heredia, Heredia, CR

Company:
Qualfon

  • Job Summary
  • Main objectives and duties:

1. Using the defined language from the client, provides Training Delivery / facilitation

  • Delivers training program to New Hires prior endorsement to Nesting.
  • Answers all questions in a timely manner.
  • Ensures training rules and regulations are strictly followed.
  • Provides coaching on specific weak areas of the trainee.

2. Setting of Training Expectations

  • Gives trainees an overview of the training flow and encourages total participation and interaction during training.

3. Participation in Training Design

  • Suggests new ideas to improve training programs
and delivery.
4. Training needs assessment

  • Identifies problem or need of the trainees and the training program and seeks solutions to improve learning and overall performance.
  • Participates during program evaluation.
  • Monitors agent performance as a collaborative effort with the assigned mentor
  • Area of expertise (Skills)
  • College Graduate of any course or its equivalent or at least 6 months to 1 year work experience in training and development, preferably in a Call Center setting
  • Other Skills and Experiences (Min)
  • Education

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