![Grupo Preseleccion](https://contents.bebee.com/companies/cr/grupo-preseleccion/avatar-0KQXV.png)
Customer success Onboarding Specialist
hace 3 semanas
Our Onboarding team ensures that our customers are achieving their desired outcomes and getting value from the solution.
This is done by ensuring a successful onboarding period, guiding and assisting in adoption of the platform, and ultimately guiding customers towards getting the most value from their use of the company.
We do this through engagements with customers at essential points in the customer journey.We'd love to hear from people with:
- Bachelor's degree in Systems engineering or related field or relevant experience.
- Previous experience in SaaS companies.
- Salesforce, Tableau experience.
- Excellent client relationship skills and ability to manage client expectations
- Must be comfortable with calling clients and engaging them in a conversation
- Experience configuring business logic in a web based platform
- Understanding of our requirements definition, review of functional specifications, test plans, testing, user training, and deployment
- Can manage high volumes of accounts while providing a quality experience and client satisfaction
-
Senior Customer Success Specialist Engineer
hace 3 semanas
San Francisco, Heredia, Costa Rica VMware A tiempo completoThe Elevator Pitch: Why will you enjoy this new opportunity?Are you passionate about partnering with IT practitioners, developers, leaders, and executives at globally recognized companies to solve real problems?Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware's latest solutions?Does helping...
-
Coordinator, Onboarding
hace 3 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoTebra only initiates contact with candidates via email from an official Tebra email address , , or ) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.About the...
-
Coordinator, Onboarding
hace 3 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the Role:The Onboarding Coordinator plays a crucial role in the efficient and effective onboarding of new customers. This position supports the onboarding management team and ensures that the onboarding process is smooth, organized, and in compliance with team processes. Proactive and effective communication with internal team members and customers...
-
Customer Care Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica CSS Corp A tiempo completoJob title: Customer Care SpecialistWork Location: Ultra Park I, La Aurora, Heredia, Costa RicaExperience: More than 1 year of Call Center experienceEducation Qualification: High School CompletionNo of Openings: 200+ openingsRoles and Responsibilities: Leverage your project product knowledge and customer service skills to answer incoming calls, chats, and/or...
-
Customer Retention Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the Role:As Customer Retention Specialist for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make...
-
Specialist, Implementation
hace 3 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the Role:An Implementation Specialist to help welcome, coordinate and set expectations for our customers during their first experiences with Tebra.Your Area of Focus: Own endtoend onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60day period Embrace a sense of ownership over the customer's...
-
Implementation Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the Role:As an Implementation Specialist, you will be the point of contact for new customers, assist successfully configuring the account and ensure the smooth adoption of our products. Throughout our customer lifecycles, we prioritize delivering a fantastic customer experience, and onboarding is the first step of that process.Your Area of Focus: Act...
-
Global Onboarding Designer
hace 3 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionThomas J. Watson said it best: 'Good design is good business.' Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of...
-
Global Onboarding Designer
hace 1 mes
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionThomas J. Watson said it best: 'Good design is good business.' Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of...
-
Associate Customer Success Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Associate Customer Success Manager
hace 1 mes
San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completoAt ServiceNow, we believe in making the world work for everyone with our innovative technology and passionate team of change makers. We move quickly to deliver unique solutions for our customers and communities, always striving for excellence. By joining our team, you become part of a group of ambitious individuals who value curiosity and ingenuity. We...
-
Associate Customer Success Manager
hace 1 mes
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoCompany OverviewAt ServiceNow, we strive to make the world function seamlessly with our cutting-edge technology and dedicated team. Our pace is quick because we know time is of the essence, and our innovative solutions set us apart from the rest. Joining us means becoming part of a dynamic group of visionaries who are always exploring and creating. We...
-
Associate Customer Success Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoCompany OverviewAt ServiceNow, we strive to make the world function seamlessly with our cutting-edge technology and dedicated team. Our pace is quick because we know time is of the essence, and our innovative solutions set us apart from the rest. Joining us means becoming part of a dynamic group of visionaries who are always exploring and creating. We...
-
Associate Customer Success Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completoAt ServiceNow, we believe in making the world work for everyone with our innovative technology and passionate team of change makers. We move quickly to deliver unique solutions for our customers and communities, always striving for excellence. By joining our team, you become part of a group of ambitious individuals who value curiosity and ingenuity. We...
-
Sr Mgr, Customer Success Mgmt
hace 3 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Customer Service Specialist, Wondery
hace 3 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoExperience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business Experience using help desk software and remote support tools, such as Intercom or Zendesk Experience using payment and billing software, such as StripeKey job responsibilities Monitor and respond to app reviews, with responses being...
-
Specialist, Customer Training
hace 3 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the Role:We are looking for an experienced Training Specialist. You will be responsible for developing and delivering training that will engage our customers and empower them to successfully implement our software.Your Area of Focus: Participate in the development, implementation, and evaluation of enduser training, instructor materials and customized...
-
Senior Global Customer Experience Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica AlignTech A tiempo completoJoin a team that is changing millions of lives.Transforming smiles, changing lives.At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost...
-
Customer Service Specialist, Wondery
hace 3 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoExperience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business Experience using help desk software and remote support tools, such as Intercom or Zendesk Experience using payment and billing software, such as Stripe English level C1 or equivalentKey job responsibilities Monitor and respond to app...
-
Credit and Collections Customer Care Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Manpowergroup CCA A tiempo completoPrimary Areas of Responsibility Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps. Collect payment information and validate past performance history for trade customers. Update customer's log in the system Disposition...