Senior Customer Success Specialist Engineer

hace 2 semanas

San Francisco, Heredia, Costa Rica VMware A tiempo completo

The Elevator Pitch:
Why will you enjoy this new opportunity?
Are you passionate about partnering with IT practitioners, developers, leaders, and executives at globally recognized companies to solve real problems?

Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware's latest solutions?

Does helping organizations achieve their business objectives using the latest technology inspire you?

If it does, we have the perfect job opportunity for you


As a Senior Customer Success Specialist Engineer (CSSE), you will serve as a trusted advisor, driving adoption and consumption of VMware Aria Suite (formerly vRealize) products using your technical, communication, and collaboration skills to help your customers achieve their full potential through the adoption of VMware's technology.


Upon joining the VMware Aria Suite CSSE team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company.

You will play a critical role in guiding enterprise customers by enabling them to quickly and successfully activate, onboard, and consume the products they purchased.

You will also help them realize business value by providing technical guidance across their entire customer journey.


In the CSSE role, no day is the same, and you will never be bored You will interact regularly with your assigned customers and will be able to make a real impact on their success as a business.

CSSEs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes.

You will be able to manage your schedule and priorities to help your customers achieve their goals and, at the same time, maintain a great work/life balance.


You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer's technical goals as they align with their business goals and the overall impact of VMware's solutions on business results.


Success in the Role:
What are the performance goals over the first 6-12 months you will work toward completing?
Immediately, you will begin a 4-week+ Onboarding Program where you will:

  • Review the fundamentals of Customer Success at VMware
  • Learn about each of the main VMware Aria products, including Aria Operations, Aria Automation, Aria Operations for Logs, and Aria Operations for Networks
  • Familiarize yourself with the tools and systems used to help VMware customers achieve their business objectives

Within your first 3 months you will:

  • Be introduced to and build strong relationships with a portfolio of assigned enterprise customers
  • Study for and obtain your VMware Certified Technical Associate (VCTA) certification, if not already held

Within your first year you will:

  • Study for and obtain your VMware Certified Profession (VCP) certification, with a concentration in either VMware Aria Operations or VMware Aria Automation, if not already held

On an ongoing basis you will:

  • Consult with and advocate for your customers as you forge strong relationships to ensure they are getting the most from their VMware Aria product investment and are fully utilizing the products to create a positive customer experience
  • Be evaluated by the overall health and satisfaction of your customers as well as the level of adoption and consumption of the VMware Aria products
  • Help set strategic direction, continual improvement of operations and processes and coordinate across globally complex organizations
  • Tackle complex architectures and manage major transformational initiatives to accelerate your customers along their Multi-Cloud Maturity journey
  • Be expected to use best practices to drive standardization and efficiencies across your customer base to ensure full value realization
  • Partner with colleagues in Customer Success Management, Support, Training, Product, Engineering, and Professional Services to ensure all customer needs are met
  • Address, evaluate and ultimately resolve technical issues / questions for your customers, leveraging available resources when warranted
  • Regularly be evaluated based on the strength and success of both internal and external partnerships
  • Streamline efficient execution of industry best practice strategies and enterprisewide plans with disciplined strategic planning, management, and oversight
  • Advance adoption of VMware Aria products across regional and global teams by creating a wellcommunicated onboarding plan, encouraging enterprisewide collaboration, and providing frequent assessments and reporting of results against common goals

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
As part of VMware's world-class Customer Success organization, you will:

  • Immerse yourself in public cloud, multi-cloud, hybrid cloud, private cloud, FinOps, DevOps

  • Customer Care Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica CSS Corp A tiempo completo

    Job title: Customer Care SpecialistWork Location: Ultra Park I, La Aurora, Heredia, Costa RicaExperience: More than 1 year of Call Center experienceEducation Qualification: High School CompletionNo of Openings: 200+ openingsRoles and Responsibilities: Leverage your project product knowledge and customer service skills to answer incoming calls, chats, and/or...

  • Sr Mgr, Customer Success Mgmt

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Global Customer Experience Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica AlignTech A tiempo completo

    Join a team that is changing millions of lives.Transforming smiles, changing lives.At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost...

  • Senior Associate Deal Operations Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Associate Customer Success Manager

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Associate Customer Success Manager

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    At ServiceNow, we believe in making the world work for everyone with our innovative technology and passionate team of change makers. We move quickly to deliver unique solutions for our customers and communities, always striving for excellence. By joining our team, you become part of a group of ambitious individuals who value curiosity and ingenuity. We...

  • Associate Customer Success Manager

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company OverviewAt ServiceNow, we strive to make the world function seamlessly with our cutting-edge technology and dedicated team. Our pace is quick because we know time is of the essence, and our innovative solutions set us apart from the rest. Joining us means becoming part of a dynamic group of visionaries who are always exploring and creating. We...

  • Associate Customer Success Manager

    hace 4 semanas

    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    At ServiceNow, we believe in making the world work for everyone with our innovative technology and passionate team of change makers. We move quickly to deliver unique solutions for our customers and communities, always striving for excellence. By joining our team, you become part of a group of ambitious individuals who value curiosity and ingenuity. We...

  • Associate Customer Success Manager

    hace 4 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company OverviewAt ServiceNow, we strive to make the world function seamlessly with our cutting-edge technology and dedicated team. Our pace is quick because we know time is of the essence, and our innovative solutions set us apart from the rest. Joining us means becoming part of a dynamic group of visionaries who are always exploring and creating. We...

  • Senior Software Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica SGF Global A tiempo completo

    Senior Software Engineer (Hybrid))Heredia, Costa RicaSGF Global is looking for a Senior Software Engineer, for IT enterprise in Heredia, Costa Rica.Requirements: Bachelor's degree in a related field or equivalent experience. Confirmed experience working with mínimal supervision while leading conversations with senior leadership. At least 3 years of...

  • Customer Retention Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the Role:As Customer Retention Specialist for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make...

  • Customer Service Specialist, Wondery

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business Experience using help desk software and remote support tools, such as Intercom or Zendesk Experience using payment and billing software, such as StripeKey job responsibilities Monitor and respond to app reviews, with responses being...

  • Customer success Onboarding Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Grupo Preseleccion A tiempo completo

    What we're looking for Our Onboarding team ensures that our customers are achieving their desired outcomes and getting value from the solution. This is done by ensuring a successful onboarding period, guiding and assisting in adoption of the platform, and ultimately guiding customers towards getting the most value from their use of the company. We do this...

  • Senior Quality Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica SGF Global A tiempo completo

    Senior Quality Engineer (Hybrid)Heredia, Costa RicaSGF Global is looking for a Senior Quality Engineer, for IT enterprise in Heredia, Costa Rica.Requirements: Bachelor's degree in computer science or equivalent required. Strong expertise in identifying the scope of automation, driving the automation test development. Programming Languages: Java Tools:...

  • Specialist, Customer Training

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the Role:We are looking for an experienced Training Specialist. You will be responsible for developing and delivering training that will engage our customers and empower them to successfully implement our software.Your Area of Focus: Participate in the development, implementation, and evaluation of enduser training, instructor materials and customized...

  • Senior Software Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this...

  • Customer Service Specialist, Wondery

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business Experience using help desk software and remote support tools, such as Intercom or Zendesk Experience using payment and billing software, such as Stripe English level C1 or equivalentKey job responsibilities Monitor and respond to app...

  • Customer Data Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    Mission:At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Lakehouse platform. As a Customer Data Engineer, you will play a critical role during this customer journey. You will directly work with customers to help them onboard and deploy Databricks in a production environment.The impact...

  • Senior Partner Specialist

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

    We're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

  • Senior Partner Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

    We're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...