Associate Customer Success Manager

hace 1 mes

San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

At ServiceNow, we believe in making the world work for everyone with our innovative technology and passionate team of change makers. We move quickly to deliver unique solutions for our customers and communities, always striving for excellence. By joining our team, you become part of a group of ambitious individuals who value curiosity and ingenuity. We understand that your best work comes from living your best life and sharing your unique talents, and we support you every step of the way. At ServiceNow, we dream big together and work towards making our collective dreams a reality, and it all starts with you.

With a strong customer base of over 7,700 clients, including approximately 85% of the Fortune 500 companies, we are honored to be recognized as one of the FORTUNE 100 Best Companies to Work For and World's Most Admired Companies™.

Get a glimpse into Life at Now by visiting our blog and hearing from our dedicated employees about their experiences working with us.

If you're enthusiastic about a role but uncertain about meeting all the qualifications, we still encourage you to consider applying. At ServiceNow, we are dedicated to fostering an inclusive environment where every voice is valued and respected. We welcome candidates from diverse backgrounds, even those who may not have followed a traditional path to this role, as we believe that skills and experiences are transferable, and a shared vision for success makes for outstanding candidates.

What you will be doing in this position:

As a Customer Success Manager, your main responsibility is to advocate for our customers. You will manage a portfolio of clients, guiding them towards achieving their business objectives and increasing their usage of ServiceNow products. By providing expert guidance, you will help customers realize the full potential of our solutions and innovations to reach their goals.

Responsibilities:

  • Supervise a diverse portfolio of commercial and enterprise accounts.
  • Coordinate all ServiceNow Impact Guided deliverables, entitlements, and customer experiences.
  • Ensure customers are up-to-date with the latest product versions and in optimal technical health.
  • Maximize the value customers derive from their ServiceNow investment and utilization of their licenses.
  • Address and resolve escalated customer issues in a timely manner.
  • Collaborate with account teams to align customer objectives with successful outcomes.
  • Develop Customer Impact Plans outlining success metrics, potential challenges, and recommendations.
  • Share success stories and insights to promote customer satisfaction and enhance processes.

To excel in this role, you should have:

  • 3+ years of relevant experience in Customer Success, Project Management, Business Administration, or SaaS.
  • The ability to take ownership of your customer portfolio, act independently, and make strategic decisions to drive positive outcomes.
  • Strong communication skills to engage with stakeholders at various levels and drive meaningful conversations.
  • Expertise in managing discussions and addressing customer concerns effectively.
  • Proficiency in utilizing data and analytics to make informed decisions that align with customer business objectives.
  • Proven ability to collaborate with diverse teams effectively.
  • A commitment to continuous learning, professional development, and staying updated on industry trends and technologies.
  • Strategic advisory skills to provide recommendations for optimizing the ServiceNow environment and accelerating growth.
  • A passion for customer success and value realization.
  • Excellent presentation and communication abilities.
  • ServiceNow experience and certifications are advantageous.
  • Fluency in English, Spanish, and Portuguese.

Please note that this role offers flexibility between office and remote work, with an expectation of being in-office for two days per week.

ServiceNow is dedicated to providing equal employment opportunities. We embrace diversity and inclusion, and all qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or any other legally protected status.

At ServiceNow, we prioritize flexibility and trust in our distributed work environment. Visit our website to discover more about our work personas: flexible, remote, and in-office required.

If you need assistance or an alternative method for applying to a position, please reach out to us.

ServiceNow is committed to complying with export control regulations. Certain roles may require export licensing approval from the U.S. Government, and employment is contingent upon obtaining any necessary approvals.

Please be vigilant against fraudulent job postings or scams. Read our guidelines on how to identify and avoid these schemes. All legitimate job openings at ServiceNow can be found on our official Careers site.

Copyright © Fortune Media IP Limited. All rights reserved. Fortune and Fortune Media IP Limited are independent entities and are not affiliated with or endorsing ServiceNow or its products and services.

  • Associate Customer Success Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Associate Customer Success Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company OverviewAt ServiceNow, we strive to make the world function seamlessly with our cutting-edge technology and dedicated team. Our pace is quick because we know time is of the essence, and our innovative solutions set us apart from the rest. Joining us means becoming part of a dynamic group of visionaries who are always exploring and creating. We...

  • Associate Customer Success Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company OverviewAt ServiceNow, we strive to make the world function seamlessly with our cutting-edge technology and dedicated team. Our pace is quick because we know time is of the essence, and our innovative solutions set us apart from the rest. Joining us means becoming part of a dynamic group of visionaries who are always exploring and creating. We...

  • Associate Customer Succes Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    What You'll DoAssociate Customer Success Managers (CSMs) connect our clients to LSEG portfolio of products and solutions. This specialist plays a vital role in ensuring our customers fuel the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable mentorship throughout the customer's...

  • Manager, Customer Success, Strategic Account

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. 5+ years professional experience developing and leading teams while driving organizational goals. Bachelor's degree or equivalent practical...

  • Sr Mgr, Customer Success Mgmt

    hace 3 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Associate Manager, Deal Operations/gerente

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Senior Customer Success Specialist Engineer

    hace 3 semanas

    San Francisco, Heredia, Costa Rica VMware A tiempo completo

    The Elevator Pitch: Why will you enjoy this new opportunity?Are you passionate about partnering with IT practitioners, developers, leaders, and executives at globally recognized companies to solve real problems?Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware's latest solutions?Does helping...

  • Customer Service Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Manager (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70...

  • Customer Service Manager Pu

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations...

  • Client Success Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and...

  • Customer Experience Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the Role:As Customer Experience Manager for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make...

  • Customer Experience Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    Tebra only initiates contact with candidates via email from an official Tebra email address , , or ) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.About the...

  • Tam Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica VMware A tiempo completo

    _ __LANGUAGE__: __Must be fluent in __Spanish__, __Portuguese__, and __English_**_ _TAM Manager - Hands-on Manager (50 manager/50 TAM)The Elevator Pitch: Why will you enjoy this new opportunity?You will work in a 50/50 capacity as both people manager and hands-on Technical Adoption Manager. Therefore, this position will require someone who is targeting a...

  • Sr. Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica VMware A tiempo completo

    Sr. Manager, VMware Success 360 Standard - Americas (AMER)The Elevator Pitch: Why will you enjoy this new opportunity?VMware is a global leader in cloud infrastructure and digital workspace technology. We accelerate digital transformation by enabling unprecedented freedom and flexibility in how our customers and partners build and evolve IT...

  • Associate Product Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    We are seeking an Associate Product Manager to support the product development and marketing of our products and services. This role is primarily focused on our Media Solutions' NewsEdge suite of products but may also include some responsibilities for other Data Distribution products. Our NewsEdge suite offers our customers a comprehensive, global collection...

  • Manager, Sales Operations North America

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    The Sales Operations Manager provides revenue, regulatory and project support for the Sales function. Also, it oversights activities after handover to the Ratings Team for new and existing business in assigned countries. Under the direct supervision of the VP, Sales Operations, assigns work to and manages the performance of Sales Ops associates providing...

  • Customer Engagement Technical Implementations Program Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company OverviewAt ServiceNow, our technology drives global progress, while our team ensures its success. We are agile and innovative, providing unique solutions for our clients. Join our team of ambitious change makers, where your individuality is valued, and collaboration is key. We strive to make your best work possible by supporting your dreams and...

  • Customer Engagement Technical Implementations Program Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company OverviewAt ServiceNow, our technology drives global progress, while our team ensures its success. We are agile and innovative, providing unique solutions for our clients. Join our team of ambitious change makers, where your individuality is valued, and collaboration is key. We strive to make your best work possible by supporting your dreams and...

  • Associate Customer Data Engineer

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    CSQ224R100At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Lakehouse platform. As an Associate Customer Data Engineer, you will play a critical role during this customer journey. You will directly work with customers to help them onboard and deploy Databricks in a production...