Sr. Manager
hace 2 semanas
Sr. Manager, VMware Success 360 Standard - Americas (AMER)
The Elevator Pitch:
Why will you enjoy this new opportunity?
VMware is a global leader in cloud infrastructure and digital workspace technology.
We accelerate digital transformation by enabling unprecedented freedom and flexibility in how our customers and partners build and evolve IT environments.
VMware Success 360 (S360) is an award-winning, paid Success Offer that integrates Customer Success, Technical Support, Standardized Micro-Services and Learning to rapidly accelerate our customers' time to value, while driving consumption and adoption of VMware solutions.
We are looking for a dynamic, experienced change agent who is excited about the opportunity to help VMware make Customer Success a competitive force.
As a Sr.
Manager and member of the leadership team, you will report to the Global Director of S360 Standard and will be responsible for the delivery of the Success 360 Standard service primarily within your assigned global region.
Success in the Role:
What are the performance outcomes over the first 6-12 months you will work toward completing?
Build, develop, lead, and scale the S360 Standard S-CSM team at VMware.
Manage the delivery of the Success360 Standard offering, including performance against revenue and key performance indicators.
Guide the use and improvement of key Success360 systems and deliverables, including Gainsight, Customer Connect portal, Synergy and Accelerator portal.
Provide thought leadership, manage risk, and ensure Vmware customers have a positive experience and realize value from all pillars of Success 360.
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
Continuously evaluate customer needs and adapt processes and technology resources to improve our customer engagement.
Collaborate with the leadership of cross-functional teams involved in supporting and delivering S360 Standard
Work as a contributing member of the broader AMER leadership team.
Collaborate with your fellow S360 leaders across the globe.
Work closely with VMware Sales teams on enablement and delivery best practices.
Liaise with other internal stakeholders to facilitate your S-CSM team's mission and support the overall quality of S360.
Build & maintain good working relationships with internal partners and key customer leadership.
Travel up to 25% of the time across as required.
What is the leadership like for this role? What is the structure and culture of the team like?
The hiring manager is the global delivery leader for S360 Standard
The S360 Standard team has regional leadership at the geo level (AMER/EMEA/APJ)
The global S360 Standard team works together in a highly collaborative environment as one team
We are an open and communicative team where all team members have a sense of ownership in the development and maturity of the S360 Standard offering
Where is the role located?
This is a remote based role in Costa Rica.
VMware
Our people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world.
_ This job requisition is not eligible for employment-based immigration sponsorship by VMware_
Category :
Services and Consulting
Subcategory:
Customer Success
Experience:
Business Leadership
Full Time/ Part Time:
Full Time
Posted Date:
VMware's Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere - whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams.
The Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their VMware investments.
If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.
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