Associate Customer Succes Manager

hace 3 semanas

San Francisco, Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo
What You'll Do

Associate Customer Success Managers (CSMs) connect our clients to LSEG portfolio of products and solutions.

This specialist plays a vital role in ensuring our customers fuel the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable mentorship throughout the customer's journey.

In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts.

By redefining our client's business through user adoption of our suite of solutions, the CSM builds the conditions for efficient renewal and upsell growth in partnership with their peers in Account Management.

We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset),

What you'll be doing:

  • Providing indepth customer and market insights, to identify new business opportunities and monitor usage data, health gauges and growth opportunities to build actionable insights and strategically pivot when vital.
  • Demonstrate and educate new customers on content and technology tailored to their workflow.
Build, maintain and improve positive relationships with business decision makers and users within each account to influence adoption.

  • Monitor usage data, health gauges and growth opportunities to build actionable insights and strategically pivot when vital.
  • Partner with clients to define their business outcomes and deliver educational activities across the customer lifecycle including onboarding, adoption through to long term dedication.
  • Partnering across matrixed functions, including Account Management, Product, Marketing, Sales Strategy, and external partners.
  • Having a strong eye for business and commercial strategy
  • Delivering a customer experience through demonstrations in your proposition

Your Success:

An ACSMs success will be measured by:

  • Breadth & depth of customer relationships
  • Issue and risk mitigation management
  • Contributions to role and process improvement
  • Proactive Customer Engagement and Satisfaction
  • Adoption / Usage of the Solutions.

What are we looking for:

  • 5+ experience leading client relationship and customer experienced journeys
  • Required knowledge from Financial Markets, Economics and Banking Industry
  • Sales skillmindset and growing accounts experiences
  • Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner is a plus.
  • Understands the trends and themes impacting the financial industry.
  • Strong organizational, communication and presentation skills
  • Self-Motivated and direct experience selling solutions, strong project management, technical and problemsolving skills.
  • Creative problem solver
  • Understanding of Financial Services.
  • Strong technical and workflow knowledge specifically within the financial markets trade and execution domain
  • Proficiency in English (Portuguese is a plus).
  • Significant work experience in applicable industry and knowledge of customer workflow required.
We work with hybrid model as in 3 days at the office and 2 at home.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built.

Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.

They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries.

However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.

You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth.

Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer.

This means that we do not discriminate on the basis of anyone's race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accom

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