Associate Customer Success Manager

hace 1 mes


San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo
Company Overview

At ServiceNow, we strive to make the world function seamlessly with our cutting-edge technology and dedicated team. Our pace is quick because we know time is of the essence, and our innovative solutions set us apart from the rest. Joining us means becoming part of a dynamic group of visionaries who are always exploring and creating. We understand that you do your best work when you lead a fulfilling life and share your unique skills, which is why we provide the support needed for you to thrive. Together, we envision a bright future and it all starts with you.

With over 7,700 clients, our reach extends to nearly 85% of the Fortune 500 companies. We take great pride in being recognized as one of the FORTUNE 100 Best Companies to Work For and World's Most Admired Companies™.

Discover more about Life at Now on our blog and gain insights from our team members on their ServiceNow experiences.

Not sure if you meet all the job qualifications but feel a deep passion for the role? We strongly encourage you to submit your application. At ServiceNow, we are dedicated to fostering an inclusive environment where every voice is valued and respected. We welcome candidates from diverse backgrounds, even those with unconventional paths that may not directly align with this position. We believe in the transferability of skills and experiences and recognize that ambitious individuals make exceptional candidates.

Job Summary

What's in store for you in this position:

As a Customer Success Manager, your primary role is to advocate for our clients. You will manage a group of customers, guiding them towards achieving their business objectives and encouraging increased usage of our ServiceNow products through tailored recommendations. Your goal is to leverage ServiceNow's expertise, innovations, and features to support customers in reaching their desired outcomes.

Key Responsibilities:

  • Supervise a diverse portfolio of commercial and enterprise accounts.
  • Coordinate all ServiceNow Impact Guided deliverables, entitlements, and customer interactions.
  • Ensure customers are technically proficient and using the latest version of our software.
  • Maximize customer value from their ServiceNow investment and license utilization.
  • Prioritize and address escalated customer concerns promptly.
  • Collaborate with account teams to assist customers in meeting their business goals and achieving success.
  • Create a Customer Impact Plan detailing success criteria, key metrics, potential obstacles, and recommendations.
  • Highlight ServiceNow customer success stories and procedures.
Desired Qualifications

For success in this role, you should have:

  • 3+ years of relevant experience in Customer Success, Project Management, Business Administration, or SaaS.
  • The ability to take charge of a customer portfolio, make independent decisions, and drive positive customer outcomes.
  • Proficiency in engaging and influencing stakeholders at different organizational levels.
  • Skill in facilitating discussions and navigating customer objections effectively.
  • Utilization of data and analytics to make informed decisions and offer suggestions that align with customer business objectives.
  • Proven track record of successful collaboration with cross-functional teams.
  • Commitment to continuous learning, professional development, and staying updated on industry trends and new technologies.
  • Expertise in strategic consulting to deliver best practices for optimizing the ServiceNow environment and accelerating value and growth.
  • Dedication to customer satisfaction and value realization.
  • Excellent communication and presentation abilities.
  • Experience with ServiceNow and relevant certifications are advantageous.
  • Proficiency in English, Spanish, and Portuguese languages is a plus.

Please note: This role offers flexibility in working arrangements. The expectation is to be present in the office two days per week.

FD21

Additional Details

ServiceNow is an equal opportunity employer fostering a diverse workplace. Individuals of all backgrounds are encouraged to apply without regard to race, color, religion, gender, age, disability, sexual orientation, national origin, or any other protected status by law.

At ServiceNow, we prioritize flexibility and trust within our distributed work environment. Learn more about our work models: flexible, remote, and onsite requirements.

If you need assistance or an alternative method to apply due to accessibility limitations, please contact us for support.

For roles involving access to controlled technical data, ServiceNow may require specific approvals from the U.S. Government. All offers are contingent upon obtaining any necessary licenses or permissions.

Caution: Beware of fraudulent job postings and scams. Familiarize yourself with common red flags and protective measures. Authentic ServiceNow job opportunities can be found exclusively on the ServiceNow Careers platform.

Portions copyrighted by Fortune Media IP Limited. All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are independent entities and do not endorse ServiceNow products or services.



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