Billing Specialist
hace 2 semanas
Tebra only initiates contact with candidates via email from an official Tebra email address , , or ) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
About the RoleTebra is looking for a Billing Specialist that will perform various activities to support our company's accounting department and billing processes.
In this position, you will provide outstanding customer service and assist our customers with all aspects of their invoicing, accounts receivable, and pricing related questions through inbound calls, emails and Salesforce cases.
Your Area of Focus- Provide outstanding customer service and assist our clients with all aspects of their invoicing, accounts receivable, collections, and pricing related questions through email, inbound and outbound calls.
- Provide a positive image for Tebra to customers by cheerfully assisting customers with invoicing and payment related problems.
- Manage and maintain accurate data information across multiple Accounting and Support Programs, investigate and reconcile differences among systems.
- Adhere to the invoicing timeline to complete all tasks and meet financial deadlines.
- Perform daily invoicing functions within the accounting department and support accounts receivable by generating accurate, complete, and timely invoices using billing software.
- Research and fix billing errors. Understand and recalculate invoice items based on complete contact terms. When needed, actively work with other staff to get needed documents and respond to customer requests, and implement corrections.
- Understand the impact of errors to the accounting record, revenue recognition and a customer's ongoing contract.
- Understand and troubleshoot customer issues with payment methods and payment terms, while observing the security of sensitive payment data.
- Enforce company policy regarding billing terms and credits. Use judgment to maximize customer satisfaction and company financial objectives.
- Act as a key team member in our growing company and work closely with people throughout the company.
- We'll rely on you to be the professional and friendly contact for our clients (many of whom are doctors, practice staff or billers learning about Tebra for the first time). You'll assist customers by answering phone calls and responding to emails in a timely, friendly and informative way. You'll have the opportunity to learn about Tebra, the Medical Billing industry, invoicing and accounts receivable- ultimately becoming a Subject Matter Expert on all topics and a trusted resource for our clients.
- 2+ years of experience answering inbound calls and in customer support
- 1 + years experience in billing and accounts receivable
- Ability to solve complex mathematical problems related to pricing, discounts, and penalties.
- Fluent English (CEFR B2+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day.
- Confident, self-motivated, and diligent with strong organizational skills to be able to prioritize and execute many assignments in a quick and efficient manner.
- Ability to be a critical resource to our management team and assist customers, making outbound phone calls, receiving inbound calls, responding to emails in a timely, friendly, and informative way.
- Amazing telephone presence and LOVE of talking on the phone.
- Proficiency in spreadsheet software (e.g., Microsoft Excel) and contract management software (Salesforce). Knowing what SaaS stands for is a pretty big deal too.
- Bonus points for having knowledge in using Salesforce, NetSuite, Google Drive, Nice CXone.
- Enthusiastic and excited to learn new things.
- Experience in a software company. Or healthcare. Or accounts receivable.
- High School Diploma. Additional education is preferred.
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
Our ValuesStart with the CustomerWe get to know our customers - and their patients - and look at the world through their lens.
Keep It SimpleHealthcare is too complex. We aim to simplify it for everyone.
Stay EntrepreneurialWe reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better TogetherWe are diverse, humble, and collaborative. We put the team first and win together.
Celebrate SuccessLife is short and joy is underrated. We take time to have fun and celebrate success.
Perks & BenefitsTo assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
#LI-AH1 #LI-Hybrid
-
Senior Application Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica BMA Group A tiempo completoSenior Application SpecialistResponsibilities: Work with business stakeholders to validate requirements and map to system functionality Work with technical teams and vendors to review the endtoend solution proposed, and identify any localizations required Provide internal consultancy and billing expertise / best practices e.g. product / pricing...
-
Customer Service Specialist, Wondery
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoExperience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business Experience using help desk software and remote support tools, such as Intercom or Zendesk Experience using payment and billing software, such as StripeKey job responsibilities Monitor and respond to app reviews, with responses being...
-
Kn Global Services Her
hace 2 semanas
San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completoIf you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.- Your Role :This role will provide support to NAM Quick Group team as an analyst for Revenue Care Team. Plays a key role in analyzing data and performing special projects to improve process efficacy.- Your...
-
Customer Service Specialist, Wondery
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoExperience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business Experience using help desk software and remote support tools, such as Intercom or Zendesk Experience using payment and billing software, such as Stripe English level C1 or equivalentKey job responsibilities Monitor and respond to app...
-
Ar Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica BCD A tiempo completoStart your journey withBCD:Grow, connect, collaborate and celebrate with our global teamAR Specialist Full time, Heredia, Costa Rica_The AR Specialist ensures that daily cash receipts are recorded accurately and correctly referenced; and that documentation is kept and filed correctly. This role is responsible for processing Merchant Charges and posting the...
-
Insurance Verification Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:You will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually.As an Insurance Verification Specialist, you will review...
-
Customer Service Specialist Ii
hace 2 semanas
San Francisco, Heredia, Costa Rica AbbVie A tiempo completoCompany Description**Responsibilities: - Investigate and problem solve for patients experiencing escalated issues such as disadvantaged or complex access, savings card/copay card challenges or non-preferred formulary issues. Where necessary, complete a benefit investigation, contact the HCP and/or patient or potentially the filling pharmacy or payor. Quickly...
-
Senior Credit Collector
hace 2 semanas
San Francisco, Heredia, Costa Rica DHL A tiempo completoWould you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and...
-
Enrollments Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the Role:As an Enrollments Specialist, you'll be assisting customers with the clearinghouse and insurance company enrollments. This includes collecting all necessary information, working with customers to ensure understanding, completing required forms, obtaining signatures, and consistently follow-up with customers, clearinghouses, and insurance...
-
Specialist, Customer Training
hace 2 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the Role:We are looking for an experienced Training Specialist. You will be responsible for developing and delivering training that will engage our customers and empower them to successfully implement our software.Your Area of Focus: Participate in the development, implementation, and evaluation of enduser training, instructor materials and customized...
-
Customer Support Agent
hace 2 semanas
San Francisco, Heredia, Costa Rica DHL A tiempo completoWould you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and...
-
Insurance Verification Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:You will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually.As a Tri-Care Clerk, you will review customer accounts and...
-
Healthcare Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary: You will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually.In your role you will review post discharge, prebill accounts...
-
Sr Collections Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Senior Collections Analyst position reports directly to the BPO Supervisor. The Senior Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures.This Senior Collections Specialist must be able to work...
-
Pre-bill Denial Unworked Pdu
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Health Care Specialist will review post-discharge, prebill accounts that do not have authorization on file, ALOS versus days authorized variances, and/or other account discrepancies identified that will result in the account being denied by the payor that does not require a clinical review. Communicates with third-party payors to resolve...
-
Buyer Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Cognizant A tiempo completoTeam Lead|Team ManagerQualification:Bachelors,Masters degree in Finance,Accounting,Management etcResponsibility:Business,Customer,Articulate,communicate in a manner which is understood by clients,end users Connect with the customer and provide highest level of satisfaction to the customer. Effectively communicate information on products,services or trouble...
-
Specialist, Customer Support
hace 2 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the Role:As a Product Support Representative you will provide outstanding customer support to our clients with our products and services and troubleshoot their technical difficulties.Your Area of Focus: Resolve client's issues and questions while working closely with our internal team and external partners Provide a positive image to customers by...
-
Pre-bill Denial Unworked Pdu
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Jr Health Care Specialist will review post-discharge, prebill accounts that do not have authorization on file, ALOS versus days authorized variances, and/or other account discrepancies identified that will result in the account being denied by the payor that does not require a clinical review. Communicates with third-party payors to resolve...
-
Billing Specialist
hace 2 semanas
San José, Costa Rica Kepler Group A tiempo completoKepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients' agency of record, as their in-house team, or some hybrid of the two - and by harnessing data and technology across all paid digital media and data-driven...
-
Billing Specialist
hace 4 semanas
San José, Costa Rica Wrike Remote Jobs A tiempo completoWrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...
-
Billing Specialist
hace 4 semanas
San José, Costa Rica Wrike Careers Page A tiempo completoWrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...
-
Billing Specialist
hace 2 semanas
San José, San José, Costa Rica Wrike Remote Jobs A tiempo completoWrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.Our vision:A world where everyone is free to focus on their...
-
Product Billing Support Specialist
hace 3 semanas
San José, Costa Rica Datasite A tiempo completoDatasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...
-
Product Billing Support Specialist
hace 3 semanas
San José, Costa Rica Datasite A tiempo completoDatasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...
-
Billing Coordinator
hace 2 semanas
San José, Costa Rica Kepler Group A tiempo completoKepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients' agency of record, as their in-house team, or some hybrid of the two - and by harnessing data and technology across all paid digital media and data-driven...
-
Commercial Collections Specialist
hace 1 semana
San José, Costa Rica Atlantis Shared Services A tiempo completo**Responsibilities**: **Collection Specialist** - Utilize various skip tracing techniques and collection strategies to locate right parties on high collectability or value accounts - Determine suitability of accounts for legal action, Determine suitability of judgment accounts for enforcement action - Monitor client accounts to identify outstanding debts,...
-
Cloud Vendor Operations Specialist
hace 2 semanas
San José, Costa Rica TD SYNNEX A tiempo completo**About the Role** The Cloud Systems & Services team is responsible for the vendor purchasing, credit monitoring and billing process of their assigned vendors. This includes offering shared services through TD SYNNEX owned Shared Service Center outsourced to service partners. An important role or this specialist will be to design, implement, and own on an...
-
Commercial Collections Specialist
hace 2 semanas
San José, San José, Costa Rica Atlantis Shared Services A tiempo completoResponsibilities:Collection Specialist Utilize various skip tracing techniques and collection strategies to locate right parties on high collectability or value accounts Determine suitability of accounts for legal action, Determine suitability of judgment accounts for enforcement action Monitor client accounts to identify outstanding debts, Investigate...
-
Cloud Vendor Operations Specialist
hace 2 semanas
San José, San José, Costa Rica TD SYNNEX A tiempo completoAbout the RoleThe Cloud Systems & Services team is responsible for the vendor purchasing, credit monitoring and billing process of their assigned vendors. This includes offering shared services through TD SYNNEX owned Shared Service Center outsourced to service partners.An important role or this specialist will be to design, implement, and own on an ongoing...
-
RevOps Specialist, GS S&O
hace 2 semanas
San Francisco District, Costa Rica Amazon Web Services Costa Rica Sociedad de Responsabilidad Limitada - K56 A tiempo completoAmazon Web Services is seeking a Billing Specialist to support our fast growing Professional Services practice. This is a unique opportunity that will give you hands on experience in Billing & Invoicing and Revenue Management across the countries in the Americas that we support and drive high-impact, scalable solutions ultimately accelerating our enterprise...
-
RevOps Specialist, GS S&O
hace 2 semanas
San Francisco District, Costa Rica Amazon Web Services Costa Rica Sociedad de Responsabilidad Limitada - K56 A tiempo completoAmazon Web Services is seeking a Billing Specialist to support our fast growing Professional Services practice. This is a unique opportunity that will give you hands on experience in Billing & Invoicing and Revenue Management across the countries in the Americas that we support and drive high-impact, scalable solutions ultimately accelerating our enterprise...
-
Customer Onboarding Specialist
hace 3 semanas
San José, Costa Rica Smartsheet A tiempo completoThe Billing Operations Customer Onboarding Specialist is responsible for ensuring the accuracy of customer master and contract information in order to ensure trouble-free customer billing and collection. The Customer Onboarding Specialist plays a key role in ensuring the accuracy of all Smartsheet subscriptions and services billings. At Smartsheet, we are...
-
Customer Service Specialist
hace 3 días
San José, Costa Rica Teleperformance Costa Rica A tiempo completoThe Customer Service Specialist is an integral member of the customer experience team working directly with customers to provide an exceptional customer experience. **Responsibilities**: - Supported transactions may be added or deleted at sole discretion of Client as mutually agreed. - Assists cardholders regarding questions on their accounts - Answers...
-
Business Excellence Specialist
hace 2 semanas
San José, San José, Costa Rica SoftwareONE A tiempo completoJob Function:Cloud & Software Services Why SoftwareONE?:Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can't wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset, and...
-
Customer/cardholder Support Specialist
hace 2 semanas
San José, Costa Rica Teleperformance A tiempo completoThe Customer/Cardholder Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience. **Key Responsibilities and Accountabilities** - Supported transactions may be added or deleted at sole discretion of Client as mutually agreed. - Assists cardholders regarding...
-
RevOps Specialist, GS S&O
hace 1 mes
San Francisco District, Costa Rica Amazon Web Services Costa Rica Sociedad de Responsabilidad Limitada - K56 A tiempo completoAmazon Web Services is seeking a Billing Specialist to support our fast growing Professional Services practice. This is a unique opportunity that will give you hands on experience in Billing & Invoicing and Revenue Management across the countries in the Americas that we support and drive high-impact, scalable solutions ultimately accelerating our enterprise...
-
RevOps Specialist, GS S&O
hace 4 semanas
San Francisco District, Costa Rica Amazon Web Services Costa Rica Sociedad de Responsabilidad Limitada - K56 A tiempo completoAmazon Web Services is seeking a Billing Specialist to support our fast growing Professional Services practice. This is a unique opportunity that will give you hands on experience in Billing & Invoicing and Revenue Management across the countries in the Americas that we support and drive high-impact, scalable solutions ultimately accelerating our enterprise...
-
RevOps Specialist, GS S&O
hace 4 semanas
San Francisco District, Costa Rica Amazon Web Services Costa Rica Sociedad de Responsabilidad Limitada - K56 A tiempo completoAmazon Web Services is seeking a Billing Specialist to support our fast growing Professional Services practice. This is a unique opportunity that will give you hands on experience in Billing & Invoicing and Revenue Management across the countries in the Americas that we support and drive high-impact, scalable solutions ultimately accelerating our enterprise...