HR Specialist Senior

hace 3 semanas


Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo
The Human Resources (HR) Specialist Senior is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi.

Responsibilities: Provide efficient service to employees and other partners via phone and email interactions Identify opportunities to serve employees beyond initial requests to ensure all possible current and future needs are met Use judgement and initiative to address and/or escalate requests in a timely manner Educate employees on how to efficiently utilize self-service tools through direct access channels Assist in process improvement efforts to increase efficiency and employee satisfaction Monitor and manage centralized mailboxes Participate in projects, as needed Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications: 2-4 years of relevant experience Working knowledge of HR business processes Experience in identifying process improvements and supporting associated implementation efforts Proven analytical skills and attention to detail required Consistently demonstrates clear and concise written and verbal communication Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Ability to work in a team-oriented environment
Education: High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

HR Connect team is an entry-level position responsible of delivering lean and agile HR support services, answering, and quickly resolving employee's questions across the NAM Region, providing guidance in a wide variety of products such as payroll, compensation, benefits, application support, among others. Use of multiple channels such as phone and Service Now cases to interact with employees, former employees and third parties to solve the most common inquiries or to move the requests to the appropriate groups within the HR Delivery organization.

Job Responsibilities:

Provide customer solutions with seamless delivery of service and solve employee’s inquiries by answering calls and cases in a contact center environment. Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations, and working with the specialists when needed to fulfill the requests.

Requirements:

English level: Intermediate-advanced

High school diploma required.

MS Office (Excel, Power Point, Word, Outlook)

Analytical and problem-solving skills.

Consistently demonstrates clear written and verbal communication skills.

Adaptable to changes

Managing Diversity & Cross-Cultural Understanding

Teamwork

Desirable:

Customer service previous experience

------------------------------------------------------

Job Family Group:

Human Resources

------------------------------------------------------

Job Family:

HR Advisors & Generalist

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .


  • HR Specialist Senior

    hace 3 semanas


    Heredia, Costa Rica Citi A tiempo completo

    The Human Resources (HR) Specialist Senior is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi. **Responsibilities**: - Identify opportunities to...

  • HR Specialist Senior

    hace 4 semanas


    Heredia, Costa Rica Citi A tiempo completo

    The Human Resources (HR) Specialist Senior is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi. **Responsibilities**: - Identify opportunities to...

  • HR Operations Specialist

    hace 3 semanas


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...

  • HR Specialist

    hace 2 meses


    Heredia, Costa Rica Spark A tiempo completo

    Operating Company: Spark Location: La Aurora,Heredia,CR Date Posted: August 28, 2023 Req Number: R5017398 **Primary Duties and Responsibilities**: - Prepares and updates employee contracts and documents - Maintains job descriptions, and country-specific standard work and documents - Administers employee changes (i.e., promotions, transfers, salary...


  • Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives. **Discover the spirit of DHL EXPRESS and make your next career move today!** Career...

  • HR Operations Specialist

    hace 3 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for...

  • HR Payroll Specialist

    hace 6 días


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Payroll Specialist will be responsible for performing Payroll and Human Resource related duties for Costa Rica. This position may support the following functional areas: Payroll, benefits administration, New hire process, terminations, Employee Status changes, Policy implementation & monitoring, employment law compliance, company...

  • Kn Global Services Her

    hace 3 semanas


    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.- ** Your Responsibilities**: - + Learn how to develop the processes into the company system, properly. + Attend to training. + Provide customer service either by telephone or electronically. + Good...

  • HR Specialist

    hace 2 semanas


    Heredia, Costa Rica Spark A tiempo completo

    Operating Company: Spark Location: La Aurora,Heredia,CR Date Posted: February 26, 2024 Req Number: R5019007 **Job Requirements**: **Primary Duties and Responsibilities**: - Prepares and updates employee contracts and documents - Maintains job descriptions, and country-specific standard work and documents - Administers employee changes (i.e., promotions,...

  • HR Rewards Specialist

    hace 3 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The primary purpose of this role is to act as the first point of contact for an employee or manager calling the HR service center. Answers general questions regarding portal navigation and Total Rewards policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of Total...

  • HR Rewards Specialist

    hace 2 meses


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The primary purpose of this role is to act as the first point of contact for an employee or manager contacting the HR service center. Answers general questions regarding portal navigation and Total Rewards policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of Total...

  • HR Operations Specialist

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...

  • HR Operations Specialist

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...

  • HR Analyst

    hace 3 semanas


    Heredia, Costa Rica GRUPO STT A tiempo completo

    **Responsibilities**: Deliver first line and second line of support for HR inquiries across the spectrum of the employee lifecycle from new hires to employees leaving the business Perform accurate filing and execution of transactions for general HR data processing in support of HR functions Achieve stated performance measures and adhere to established...

  • Kn Global Services Her

    hace 4 semanas


    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.- ** Your Responsibilities**: - + Learn how to develop the processes into the company system, properly. + Attend to training. + Provide customer service either by telephone or electronically. + Good...

  • HR Generalist Senior

    hace 4 semanas


    Heredia, Costa Rica Citi A tiempo completo

    The Human Resources (HR) Generalist Senior is an intermediate level position responsible for the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi. **Responsibilities**: - Deliver HR services and build capabilities to...

  • HR Administrative Support

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Company Description **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • HR Services Specialist

    hace 3 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Maintain a polite, helpful, and professional manner always. - Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization. - Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where...

  • HR Services Specialist

    hace 2 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Maintain a polite, helpful, and professional manner always. - Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization. - Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where...