HR Generalist Senior

hace 7 meses

Heredia, Costa Rica Citi A tiempo completo

The Human Resources (HR) Generalist Senior is an intermediate level position responsible for the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi.

**Responsibilities**:

- Deliver HR services and build capabilities to drive organizational performance through individuals and managers, as well as possess the mindset to increase process effectiveness and efficiency
- Responsible for HR delivery and implementation across the employee lifecycle
- Partner with business managers to resolve Employee Relations (ER) issues, ensuring appropriate actions are taken and risks are assessed
- Partner with Human Resource Advisors (HRAs) and Centers of Excellence (COEs) on HR priorities in respective client populations to ensure delivery and implementation of HR solutions
- Ensure escalated client/employee issues are resolved with urgency, and employment policies and practices are interpreted consistently
- Work with all key stakeholders including, HRA, manager, employee, Employee Relations (ER), Legal, as well as build and maintain partnerships to foster trust and accountability
- Resolve moderately complex HR issues conferring with managers when necessary
- Assist progressively larger or more complex employee populations and participate on cross-Citi projects
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 5-8 years of relevant experience
- Knowledge of applicable US Employment laws
- Working knowledge of industry standards and practices
- Proficient in Microsoft Office and PeopleSoft
- Demonstrated analytical skills
- Consistently demonstrates clear and concise written and verbal communication

**Education**:

- Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**Position responsible for providing high end client / customer support management to our HR partners. **The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with HR groups for complete and accurate delivery of the responsibilities.

**Responsibilities**:
Responsible for creating and sustaining effective partnership with HR and O&T partners through collaboration on strategies and initiatives, propose automation and efficiency opportunities in the process based on the feedback of key partners (pillars/ CHROs etc.)

Responsible for aligning the interaction model with all relevant stakeholders and Legacy HRSS pillars.

Escalation Management
- Manage process delivery escalations and partners with Regional Operational Services and Global Processes Leads to coordinate root cause analysis and remediation plan for resolutions and work on required controls to be put in place. Ensure all stakeholders are kept regularly informed of progress to closure, providing visibility on resolution and including incident report status.

Executive support/case management

Maintain regular touchpoint with HR partners and relevant stakeholders
- Ensure effective delivery and execution of processes through partnering with HR to translate policies into operational processes, identifying key controls, driving improvement and measuring performance
- Play the role of an advisor/partner and build strategic relationship with Country, Regional, Product HR partners to identify sustainable actions, drive common practices and eliminate pain points.
- Conduct Monthly/Quarterly meeting with CHROs, Cluster CHROs HRPS, COEs and HR partners
- Lead the interview and execution of initiatives that come as part fo the VOP surveys.

Perform Legacy HRSS Pillar Process Review, improvement, investigation and resolution
- Provides expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit

Lead Legacy HRSS country/pillar huddles
- Liaise and collaborate with Regional Stakeholder Services relationship managers and representatives, Regional Office, CSC and local HR partners to execute business initiatives

Perform Projects and Initiatives implementation
- Steer global/ regional priorities and projects for country(ies) under scope in partnership with the operational services and global processes.
- Discuss strategic topics, progress of initiatives and action plans, results and metrics with stakeholders including Country Senior Management

Qualifications:
**4-8 years of experience in client and issue management**

Ability to work unsupervised and adjust priorities quickly as circumstances dictate

Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Self-motiva

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