HR Generalist Senior

hace 4 semanas

Heredia, Costa Rica Citi A tiempo completo

The Human Resources (HR) Generalist Senior is an intermediate level position responsible for the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi.

**Responsibilities**:

- Deliver HR services and build capabilities to drive organizational performance through individuals and managers, as well as possess the mindset to increase process effectiveness and efficiency
- Responsible for HR delivery and implementation across the employee lifecycle
- Partner with business managers to resolve Employee Relations (ER) issues, ensuring appropriate actions are taken and risks are assessed
- Partner with Human Resource Advisors (HRAs) and Centers of Excellence (COEs) on HR priorities in respective client populations to ensure delivery and implementation of HR solutions
- Ensure escalated client/employee issues are resolved with urgency, and employment policies and practices are interpreted consistently
- Work with all key stakeholders including, HRA, manager, employee, Employee Relations (ER), Legal, as well as build and maintain partnerships to foster trust and accountability
- Resolve moderately complex HR issues conferring with managers when necessary
- Assist progressively larger or more complex employee populations and participate on cross-Citi projects
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 5-8 years of relevant experience
- Knowledge of applicable US Employment laws
- Working knowledge of industry standards and practices
- Proficient in Microsoft Office and PeopleSoft
- Demonstrated analytical skills
- Consistently demonstrates clear and concise written and verbal communication

**Education**:

- Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**Position responsible for providing high end client / customer support management to our HR partners. **The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with HR groups for complete and accurate delivery of the responsibilities.

**Responsibilities**:
Responsible for creating and sustaining effective partnership with HR and O&T partners through collaboration on strategies and initiatives, propose automation and efficiency opportunities in the process based on the feedback of key partners (pillars/ CHROs etc.)

Responsible for aligning the interaction model with all relevant stakeholders and Legacy HRSS pillars.

Escalation Management
- Manage process delivery escalations and partners with Regional Operational Services and Global Processes Leads to coordinate root cause analysis and remediation plan for resolutions and work on required controls to be put in place. Ensure all stakeholders are kept regularly informed of progress to closure, providing visibility on resolution and including incident report status.

Executive support/case management

Maintain regular touchpoint with HR partners and relevant stakeholders
- Ensure effective delivery and execution of processes through partnering with HR to translate policies into operational processes, identifying key controls, driving improvement and measuring performance
- Play the role of an advisor/partner and build strategic relationship with Country, Regional, Product HR partners to identify sustainable actions, drive common practices and eliminate pain points.
- Conduct Monthly/Quarterly meeting with CHROs, Cluster CHROs HRPS, COEs and HR partners
- Lead the interview and execution of initiatives that come as part fo the VOP surveys.

Perform Legacy HRSS Pillar Process Review, improvement, investigation and resolution
- Provides expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit

Lead Legacy HRSS country/pillar huddles
- Liaise and collaborate with Regional Stakeholder Services relationship managers and representatives, Regional Office, CSC and local HR partners to execute business initiatives

Perform Projects and Initiatives implementation
- Steer global/ regional priorities and projects for country(ies) under scope in partnership with the operational services and global processes.
- Discuss strategic topics, progress of initiatives and action plans, results and metrics with stakeholders including Country Senior Management

Qualifications:
**4-8 years of experience in client and issue management**

Ability to work unsupervised and adjust priorities quickly as circumstances dictate

Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Self-motiva

  • HR Generalist

    hace 4 semanas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Consults with business leaders to deliver complex human resources policies and programs within businesses and local environment. - Delivers a comprehensive package of human resources programs by interpreting corporate initiatives for business and local regulatory needs. - Is accountable for successful implementation of multiple...

  • HR Generalist

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Generalist will be responsible for performing Human Resource & Administrative related duties on a professional level and works closely with the senior HR management team supporting the Human Resource & Administrative functions within Auxis. The HR Generalist is also responsible for ensuring the performance, productivity, and efficiency of...

  • HR Generalist Senior

    hace 2 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has...

  • HR Generalist Senior

    hace 26 minutos

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has...

  • HR Generalist-Bilingue

    hace 2 semanas

    Heredia, Costa Rica Grupo Preseleccion A tiempo completo

    ● 2+ years of HR Generalist or HR Business Partner experience ● Advanced English Level ● Excellent written and verbal communication skills ● You are comfortable navigating change in a fast paced global environment ● Ability to exercise good judgment and discretion; maintain confidentiality ● Proactive thinker who can anticipate business needs and...

  • HR Generalist

    hace 3 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...

  • HR Generalist

    hace 2 semanas

    Heredia, Costa Rica HUBER+SUHNER A tiempo completo

    At HUBER+SUHNER, we design and create essential components that transport power and data through networks. This is how our employees around the globe contribute to a world where people get and stay connected. **HR Generalist**: **Heredia** | **Full-time **| **Unlimited*** **Your tasks**: - Recruitment - Implements recruitment policies and practices -...

  • HR Generalist

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    HR Connect NAM Inquiry Management Specialist is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc. Additionally, the HR Connect NAM Inquiry Management...

  • Human Resources Business Generalist

    hace 3 días

    Heredia, Costa Rica Equifax A tiempo completo

    The **Human Resources Business Generalist **is going to provide support to the Senior HR Business Partner for a medium to large organization including elements such as disciplinary actions process, follow-up in the action plans, organizational health, and employee relations to enable the organization to reach its business objectives. **What you’ll do** -...

  • Human Resources Generalist Entry-level

    hace 2 semanas

    Heredia, Costa Rica Equifax A tiempo completo

    The **Human Resources Business Generalist **is going to provide support to the Senior HR Business Partner for a medium to large organization including elements such as disciplinary actions process, follow-up in the action plans, organizational health, and employee relations to enable the organization to reach its business objectives. **What you’ll do** -...

  • HR Generalist

    hace 4 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Human Resources (HR) Generalist is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups Citi. **Responsibilities**: - Resolve employee concerns in a timely and...

  • Senior HR Business Partner

    hace 7 días

    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives. **Discover the spirit of DHL EXPRESS and make your next career move today!** Career...

  • HR Specialist Senior

    hace 3 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Human Resources (HR) Specialist Senior is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi. **Responsibilities**: - Identify opportunities to...

  • HR Specialist Senior

    hace 4 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Human Resources (HR) Specialist Senior is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi. **Responsibilities**: - Identify opportunities to...

  • HR Generalist

    hace 4 semanas

    Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    You will carry out a wide range of HR tasks, such as organizing trainings, managing employee benefits and leave, and developing HR policies. You will use HR information systems to ensure that all employee records are up-to-date and confidential. And it will also act as the main point of contact for employee inquiries on HR-related...

  • HR Generalist

    hace 2 meses

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...

  • Human Resource Generalist

    hace 3 semanas

    Heredia, Costa Rica Fisher Investments A tiempo completo

    Overview: Do you pride yourself in making a difference in the lives of employees? Are you looking to take the next step in your Human Resources career? Do have a passion for employee relations and enjoy coaching, guiding, and working with employees and management at all levels of the firm? If so, Fisher Investments Costa Rica (FICR) is looking to add a...

  • HR Specialist Senior

    hace 3 semanas

    Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    The Human Resources (HR) Specialist Senior is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi. Responsibilities: Provide efficient service to...

  • People Operations Generalist

    hace 3 semanas

    Heredia, Costa Rica TradeStation A tiempo completo

    **#WeAreTradeStation** **Who We Are**: TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for...

  • HR Generalist

    hace 6 días

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...