Account Representative, RNL

hace 6 meses

San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo
Are you eager to make a huge impact driving business development for our Selling Partners (SPs)? Sales of products by 3rd Party SPs on Amazon’s store represent more than half of units sold and our New Seller Success business is growing fast. Our US inbound sales team supports all new US Domestic SPs across all product categories, driving over $2 billion annually through SP recruitment and guided product adoption.
The Costa Rica Registered-not-Launched (RNL) team is looking for Account Representatives to support the US Self-Service Recruitment Sales team (SSR Sales) in launching newly registered selling accounts. This support will include: (1) connecting with and identifying high-potential Selling Partners who have not yet launched via outbound outreach, (2) providing education on selling programs, and (3) addressing obstacles in the onboarding process to allow our Selling Partners to scale as quickly as possible.
As an RNL Account Representative, you will play a critical role in prospecting, qualifying and enriching leads for a sales team with a global footprint. Working in collaboration with your peers, US-based Account Representatives, and NA Sales Leadership, your primary goal is to identify and generate qualified opportunities for the US-based ARs that you support. This is an inbound sales support role, but you will have the opportunity to prospect within your pipeline for high-potential Brand Owners and Resellers to be recruited, engaging them over both phone and email to prepare them to Sell on Amazon. Quite often you will be the Selling Partner’s very first introduction to the Amazon experience
A successful RNL AR is an effective listener, communicator and a problem solver who thrives in a fast-paced, dynamic environment. They are curious, with a passion for learning about the evolving landscape of Selling on Amazon. The ability to efficiently manage a high-volume book of business is imperative.

This is an exciting new role within the organization that is great for someone looking to advance their career in sales support and operations. On a day-to-day basis you can expect to:
•Manage your lead pipeline, prioritize high-value opportunities, help them work towards their Amazon launch, and prepare them to work with their US Account Representative
•Lead detailed Discovery calls to ensure proper qualification of new Opportunities
•Update and maintain client interactions and contact information within Salesforce
•Present decision makers with high-level value props for Selling on Amazon (SOA), Fulfillment by Amazon (FBA) and Advertising programs
•Dive Deep into challenges that are preventing Selling Partners from launching, including enrollment in Brand Registry, upload of Product Catalog, and Brand/Category approvals
•Collect Voice-of-Seller Anecdotes and document pain points, to help programmatically identify and remove blockers to Selling on Amazon
•Implement detection mechanisms for high sales potential early in the seller journey, so that SSR can better prioritize outreach efforts at scale

BASIC QUALIFICATIONS

- BA/BS degree or equivalent experience (Equivalent being 4+ years sales support or sales operations experience in e-commerce, SaaS, cloud or a related industry)
- 2+ years of professional experience in customer facing roles
- Experience documenting client interactions in Salesforce or another CRM
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
- English Fluency (written and verbal)

PREFERRED QUALIFICATIONS

- 5+ years’ sales support of sales operations experience
- Experience prospecting, qualifying, and cold-calling companies
- Advanced Salesforce.com experience including the development of dashboards and reports
- Working knowledge of eCommerce business models, online marketing tactics, direct competitive landscape and the key value- added, differentiators within Amazon’s offerings

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