Sr. Program Manager, SBAT
hace 6 meses
The SAS Business Accelerator Team (SBAT) focuses on accelerating the 3P growth inputs through strategic initiatives and relentless focus on inputs. We provide best in class services to SAS Sellers through programs that focus on the growth flywheel, in partnership with SAS CSM teams and internal Amazon teams. SBAT focuses on reducing laborious and mundane tasks for CSMs through automation and centralization in collaboration with Product/Tech along with standardization of initiatives to enable SAS teams to deliver services at scale.
A Sr. Program Manager on the SBAT team will own and drive Selection programs for SAS. They will work closely with internal SAS teams like CSM teams, product, tech, marketing, L&D to accelerate the selection funnel and drive growth for Sellers. They will develop, iterate and execute resilient processes to help Sellers mitigate impediments to business continuity while collaborating with operations, product management, marketing, and account management. They will also drive key initiatives in collaboration with external Amazon teams and represent SAS within the organization. The ideal candidate is highly analytical, resourceful, customer-focused and team oriented, with clear communication skills and the ability to build effective relationships with key stakeholders. They are highly autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. Above all, they should demonstrate a high level of ownership, as they would contribute to seller experience on the Amazon platform.
Key job responsibilities
1. Execute programs focused on the delivery of a new and existing features, processes, product, or systems with high ownership. Drive and facilitate moderately complex projects; focuses on results and measuring attainment of outcomes.
2. Apply analytical skills to identify trends and business impact within reported issues and develop projects to eliminate the root causes.
3. Drive and facilitate complex projects focusing on results and measuring attainment of outcomes.
4. Assist with the definition and design of tools, standard operating procedures and processes.
5. Design scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedule to ensure timely and successful delivery of the projects.
6. Influence stakeholders (including Global process owners, Site leaders, Operation managers, Account Managers) outside your direct area of responsibility to ensure delivery.
7. Identify and mitigate risks, and remove roadblocks within projects.
8. Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.
9. Conduct effective meetings (business and program reviews) and able to dive deeply into details as easily as convey high-level plans with clear and concise verbal and written communication.
10. Transform raw thoughts into clear documentation and requirements (e.g., project charter, statement of work, responsibility matrix, functional requirements, implementation approach, reporting, etc).
11. Audit activities impacting selling partners and drive process improvement.
We are open to hiring candidates to work out of one of the following locations:
San Jose, CRI
BASIC QUALIFICATIONS
- 7+ years of program or project management experience- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Minimum 4-6 years of experience working in Retail, Business environments, driving improvements that have resulted in measurable business impact.
- Process improvement capabilities such as Lean Six Sigma and experience in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes.
- Strong problem-solving skills and the ability to analyze quantitatively and effectively prioritize program deliverables are essential.
- Strong presentation and written communication skills are essential, as is the ability to build effective partnerships with cross-functional stakeholders and senior leaders across a variety of groups throughout Amazon.
- Strong influencing and negotiation skills
PREFERRED QUALIFICATIONS
- Experience in change management and driving adoption of new tools, processes, and decision support.- Ability to effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.
- Strong service mindset and ability to use metrics to measure service levels.
- Experience in setting up or refining operational metrics.
- Participation in metric based reviews and making decisions based on metrics.
- Strong attention to detail and excellent problem solving skills.
- Graduate/Master’s degree in related field
- Certified Six Sigma Green or Black Belt is a plus
-
Sr. Program Manager, Sbat
hace 6 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo7+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Minimum 4-6 years of experience working in Retail, Business environments, driving improvements that have resulted in measurable...
-
Program Manager, SAS Business Accelerator Team
hace 5 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoThe Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our...
-
Amazon Sr. Program Manager for SAS Growth
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Sr. Program Manager to join our Strategic Account Services (SAS) Business Accelerator Team (SBAT) in San Jose, Costa Rica.This is a fantastic opportunity for an experienced program manager to drive growth initiatives and own end-to-end delivery of strategic programs focused on accelerating 3P growth inputs...
-
Sr. Program Manager, Strategic Account Services
hace 6 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoThe Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Sr. Program Manager, SBATThe Strategic Account Services organization at Amazon Support Services Costa Rica SRL is dedicated to enhancing the customer experience by fostering direct relationships with Sellers. Our goal is to improve inputs to seller growth, including increasing selection, improving catalog quality, maximizing Prime commitment,...
-
Sr. Program Manager, Strategic Account Services
hace 6 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years of program management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals. - Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. Proven track record of...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob DescriptionThe SAS Business Accelerator Team is responsible for improving the Amazon customer experience by working directly with Sellers to improve inputs to seller growth.As a Program Manager on the SBAT team, you will own and drive critical programs for SBAT, working closely with internal SAS teams like CSM teams, product, tech, marketing, L&D to...
-
Program Manager, SAS Business Accelerator Team
hace 6 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoMinimum 3-5 years of program management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals. - Minimum 3-5 years of experience working in Retail, Business environments, driving improvements that have resulted in measurable business impact. - Process improvement capabilities such as Lean Six Sigma...
-
Program Manager
hace 1 mes
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoProgram Manager Job DescriptionAs a Program Manager with Amazon Support Services Costa Rica Srl, you will be responsible for managing cross-functional projects and stakeholders to deliver business value. Your experience in project management, payroll operations, and human capital management will be essential in defining and executing against program...
-
Senior Manager, Latam Speaker Program
hace 6 meses
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARY The Meetings, External Engagements, & Travel (MEET) Speaker Program and Policy Operations Senior Manager for LATAM is responsible for supporting the Global PI&C and Speaker Programs Director in designing a consistent, efficient, and effective Regional Speaker Program framework aligned to the Global Speaker Program Policy. This Sr Manager will...
-
Program Manager
hace 6 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoBachelor's Degree - 3+ years' experience successfully managing and delivering large-scale programs/projects - Proven ability to effectively coordinate and influence across multiple stakeholder groups - Experience delivering initiatives from conception through execution - Strong verbal and written communication skills, able to distill complex information into...
-
Program Manager
hace 6 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoBachelor's Degree - 3+ years' experience successfully managing and delivering large-scale programs/projects - Proven ability to effectively coordinate and influence across multiple stakeholder groups - Experience delivering initiatives from conception through execution - Strong verbal and written communication skills, able to distill complex information into...
-
Program Manager
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Program Manager to join our Strategic Account Services (SAS) team at Amazon Support Services Costa Rica SRL. As a Sr. Program Manager, you will play a critical role in driving the growth of our Sellers by executing programs focused on the delivery of new and existing features, processes, product,...
-
Senior Program Management Professional
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly experienced Senior Program Management Professional to join our Strategic Account Acceleration team at Amazon Support Services Costa Rica SRL. This is an exciting opportunity to drive critical programs and lead cross-functional teams in delivering impactful business results.Job DescriptionThe ideal candidate will have 6+...
-
Program Manager
hace 6 meses
San José, Costa Rica LRN Corporation A tiempo completo**About LRN** Do you want to use your Program Management expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s...
-
Senior Program Manager, Differentiated Support
hace 6 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that...
-
Sr. Program Manager
hace 6 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years of working cross functionally with tech and non-tech teams experience - 6+ years of program or project management experience - 6+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - 6+ years of owning program strategy, end to end delivery, and...
-
Product Readiness Program Manager
hace 5 días
San José, San José, Costa Rica Smartsheet A tiempo completoWe are seeking an experienced Product Readiness Program Manager to join our team at Smartsheet.Overview:Smartsheet is a leading cloud-based work management platform that enables organizations to plan, manage, and execute projects and workflows. As a Product Readiness Program Manager, you will play a critical role in ensuring the successful launch of new...
-
Strategic Account Services Program Manager
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob SummaryAmbitious and highly analytical Sr. Program Manager sought to drive strategic growth and customer success at Amazon. Lead cross-functional initiatives to improve seller experiences and drive business results. Collaborate with internal teams, external partners, and stakeholders to develop and execute resilient processes. Ideal candidate has a...
-
Marketing Program Manager
hace 6 meses
San José, Costa Rica Intelliswift Software, Inc. A tiempo completo**Job Title**:Marketing Program Manager ** Location**:San Jose, CA (Hybrid) **Duration**:6 months **Contract Type**:W2 only **Pay Rate Range**:$68.00 - $78.00/Hour **Job Scope** - Strategic Program Manager to work within Client's Global Marketing organization - quickly learn Client's business and marketing best practices as you work with Client's...