Senior Manager, Latam Speaker Program

hace 5 meses

San José, Costa Rica Pfizer A tiempo completo

ROLE SUMMARY

The Meetings, External Engagements, & Travel (MEET) Speaker Program and Policy Operations Senior Manager for LATAM is responsible for supporting the Global PI&C and Speaker Programs Director in designing a consistent, efficient, and effective Regional Speaker Program framework aligned to the Global Speaker Program Policy. This Sr Manager will have responsibility for leading the Speaker Program Needs Assessment (SPNA) process for all markets in LATAM and ensuring operational requirements for implementation of local Speaker Program requirements are completed in a timely manner. This role will be responsible for identifying continuous improvement opportunities, driving process and system enhancements through innovation, and leveraging technology. The Sr Manager will design a scalable Regional model to support expansion to additional policies and programs, as needed.

This role will work closely with MEET Regional Operations Leads, Process Integration and Controls teams, other MEET Centers of Excellence, Corporate Compliance, Legal, Audit, Finance, and Business Leadership.

This role will report directly to the Global Process Integration and Controls Director.
- Maintain the local speaker program policy requirements for all markets within LATAM with input from relevant stakeholders ensuring compliance with global standards and minimum requirements
- Support annual updates of local requirements on the Country Annex Portal in collaboration with Compliance and other relevant stakeholders
- Act as the primary point of contact for local policy questions and interpretation for in-scope markets within LATAM, with support from Compliance, as needed
- Consult with Global Policy Owner and Global Risk Owner on relevant policy related matters, as needed
- Lead the remediation of audit findings relating to speaker program requirements within LATAM
- Work with stakeholders to coordinate change management and communications for all markets within LATAM, including as it relates to policy updates, process changes, systems enhancements
- Lead the annual Speaker Program Needs Assessment (SPNA) process for all markets within LATAM including identifying and engaging relevant stakeholders, initiating the process, tracking and appropriate storage of final SPNAs and approvals, and identifying a process to review progress against SPNAs
- Ensure development/customization of local speaker program training materials and assign, deliver/support delivery, track training to required colleagues within LATAM with appropriate documentation
- Accountable for operationalizing policy requirements within markets, including ensuring maintenance of minimum speaker criteria; review/approval by Medical of approved speakers; and speaker briefing process and documentation
- Ensure local monitoring program is in place, as needed, and support conduct of periodic level 1 oversight to ensure compliance with policy
- Support audit readiness
- Implement Regional governance framework
- Update leadership on speaker program trends/issues and insights to support effective decision making
- Identify and support continuous improvement opportunities and innovative ideas to enhance processes and systems within LATAM and Globally including opportunities to standardize, incorporate automation and enable business flexibility
- Design scalable Regional model and incorporate, as needed, additional policies, including but not limited to Ad Boards, External Funding, etc.
- Support ad hoc MEET-related initiatives and projects, as needed

BASIC QUALIFICATIONS
- Experience drafting and/or advising on internal policies and processes with ability to translate compliance requirements to practical suggestions and real-world solutions
- Knowledge of internal and external audits and compliance initiatives
- Strong data analytics and ability to action data to mitigate compliance risk
- Understanding and awareness of the technology landscape that supports MEET
- Strong written and verbal communication skills enabling effective communication with all levels of management
- Ability to work under pressure and to handle several projects at once
- High level of self-motivation, energy and flexibility
- Proven ability to drive continuous improvement
- Proven ability to maintain complete and accurate standard operating procedures and SOX related internal control documentation
- Strong interpersonal and organizational skills
- Management of multiple client stakeholders
- Proficiency in PC skills (MS Excel, Word, PowerPoint)
- Good organizational skills to coordinate and manage multiple global priorities
- MAPP Navigator/SAP/Ariba/LeapFrog experience preferred

PREFERRED QUALIFICATIONS
- Typical Years of Experience: 10+ years (9+ years with MBA/MS/CPA/Law Degree) of experience in Audit, Compliance, Law and/or Finance driving global controls and compliance operations
- Minimum of bachelor’s degree in Business, Finance, Law or a related discipline
- Fluency in English is a must, a

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