Sr. Program Manager, Strategic Account Services
hace 8 meses
6+ years of program management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. Proven track record of delivering results through a team.
- Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
- Excellent verbal and written communication.
- Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Seller engagement and satisfaction, and build scalable solutions.
The SAS Business Accelerator Team (SBAT) focuses on accelerating the 3P Flywheel inputs through strategic initiatives and relentless focus on inputs. We provide best in class services to SAS Sellers through programs that focus on the growth flywheel, in partnership with SAS CSM teams and internal Amazon teams. SBAT focuses on reducing laborious and mundane tasks for CSMs through automation and centralization in collaboration with Product/Tech along with standardization of initiatives to enable SAS teams to deliver services at scale.
Key job responsibilities
1. Execute programs focused on the delivery of a new and existing features, processes, product, or systems with high ownership. Drive and facilitate moderately complex projects; focuses on results and measuring attainment of outcomes.
3. Drive and facilitate complex projects focusing on results and measuring attainment of outcomes.
4. Assist with the definition and design of tools, standard operating procedures and processes.
5. Design scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedule to ensure timely and successful delivery of the projects.
6. Influence stakeholders (including Global process owners, Site leaders, Operation managers, Account Managers) outside your direct area of responsibility to ensure delivery.
7. Identify and mitigate risks, and remove roadblocks within projects.
8. Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.
9. Conduct effective meetings (business and program reviews) and able to dive deeply into details as easily as convey high-level plans with clear and concise verbal and written communication.
10. Transform raw thoughts into clear documentation and requirements (e.g., project charter, statement of work, responsibility matrix, functional requirements, implementation approach, reporting, etc).
11. Audit activities impacting selling partners and drive process improvement.
San Jose, CRI
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B.
- Ability to effectively manage team and juggle multiple projects and priorities in a fast-paced, deadline-driven environment.
- Experience in change management and driving adoption of new tools, processes, and decision support.
- Superior communication and presentation skills
- Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Strong attention to detail and excellent problem solving skills.
- Graduate/Master’s degree in related field
- Certified Six Sigma Green or Black Belt is a plus
-
Strategic Account Services Program Manager
hace 5 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProgram Manager, Strategic Account ServicesAmzn Support Srvcs Costa Rica is seeking a highly skilled Program Manager to join our team. As a key member of the Strategic Account Services (SAS) organization, you will play a crucial role in improving the Amazon customer experience by working directly with Selling Partners.Job SummaryThe SAS ACES Program Manager...
-
Sr. Strategic Account Manager, Strategic Account
hace 8 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying business...
-
Sr. Customer Success Manager, Strategic Account
hace 7 meses
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Experience building customer relationships, identifying business opportunities for clients and increasing...
-
Sr. Strategic Account Manager, Strategic Account
hace 7 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying business...
-
Sr. Strategic Account Manager, Strategic Account
hace 5 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying...
-
Senior Account Manager- Strategic Account Services
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 4+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. - Strong organizational skills including prioritizing,...
-
Sr. Customer Success Manager, Strategic Account
hace 8 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying business...
-
Account Management, Strategic Account Services
hace 2 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 2+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. Job summary The Strategic Account Services (SAS)...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon Support Services Costa Rica Srl is seeking a skilled Senior Program Manager to lead our Strategic Account Development team. With a focus on delivering exceptional results and driving business growth, this role will be responsible for executing programs focused on the delivery of new features, processes, and systems.The ideal candidate will have 6+...
-
Manager, Program Management, Strategic Account
hace 1 semana
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years of leading program management teams with experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals. - Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through....
-
Customer Success Manager, Strategic Account Services
hace 3 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryThe Customer Success Manager role with Amazon Support Services Costa Rica Srl is a dynamic opportunity for a skilled professional to drive business growth and customer satisfaction. This position is responsible for building and executing strategic joint business plans with key sellers, providing customized insights and recommendations to enhance...
-
Strategic Account Growth Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoWe are looking for a highly skilled Sr. Strategic Account Manager to join our team at Amazon Support Services Costa Rica Srl.About the Role:This is an Individual Contributor role that requires a strong client management background with a keen ability to leverage data to identify and prioritize the right inputs and outputs to deliver value and growth for our...
-
Strategic Account Growth Manager
hace 2 meses
San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completoJob OverviewWe are seeking a highly skilled Strategic Account Growth Manager to join our team at Pts Consulting Services. As a key member of our organization, you will be responsible for developing and implementing strategic plans to manage and grow accounts.About UsPts Consulting Services is a dynamic and forward-thinking company that takes pride in...
-
Account Management Referrals, Strategic Account
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree. - Proficiency on English Language (Written and Spoken). - Experience using analytical, sales, and productivity tools. Account Manager - 3+ years professional experience. Senior Account Manager - 4+ years professional experience with a focus in relationship management and negotiation skills. Manager, Account Management - 2+ years...
-
Sr. Customer Success Manager, Strategic Account
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 4+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. - Strong organizational skills including prioritizing,...
-
Strategic Account Development Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completoJob OverviewWe are seeking a skilled Strategic Account Development Manager to join our team at Pts Consulting Services. As a key member of our organization, you will play a vital role in managing and growing our clients' accounts.The ideal candidate will have a strong background in client management, business development, and sales. You will be responsible...
-
Senior Strategic Accounts Specialist
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a skilled Sr. Strategic Account Manager to join our team at Amazon Support Services Costa Rica Srl. As a key player in our organization, you will be responsible for building and executing strategic joint business plans, identifying opportunities for growth, and driving customer success.This is an exciting opportunity for a...
-
Sr Account Manager, International Seller Services
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years of digital advertising and client facing roles experience - Bachelor's degree - Experience analyzing data and best practices to assess performance drivers Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? Join us as a Senior Account Manager at Amazon International Seller Services (ISS). Our...
-
Manager, Customer Success, Strategic Account
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...
-
Strategic Account Growth Manager
hace 1 mes
San José, San José, Costa Rica Webhelp A tiempo completoWe are seeking an experienced Strategic Account Growth Manager to join our team. This role is responsible for driving revenue growth and expanding existing customer relationships in the Costa Rica region.As a Strategic Account Growth Manager, you will be accountable for achieving sales targets while delivering exceptional customer experiences. You will work...