Program Manager, SAS Business Accelerator Team

hace 3 meses


San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Seller engagement and satisfaction, and build scalable solutions.

The SAS Business Accelerator Team (SBAT) focuses on accelerating the 3P Flywheel inputs through strategic initiatives and relentless focus on inputs. We provide best in class services to SAS Sellers through programs that focus on the growth flywheel, in partnership with SAS CSM teams and internal Amazon teams. SBAT focuses on reducing laborious tasks for CSMs through automation and centralization in collaboration with Product/Tech along with standardization of initiatives to enable SAS teams to deliver services at scale.

A Program Manager on the SBAT team will own and drive critical programs for SBAT. They will work closely with internal SAS teams like CSM teams, product, tech, marketing, L&D to improve the Seller experience and drive business results. They will also drive key initiatives in collaboration with external Amazon teams and represent SAS within the organization. The ideal candidate is highly analytical, resourceful, customer-focused and team oriented, with clear communication skills and the ability to build effective relationships with key stakeholders. They are highly autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

Key job responsibilities
1. Execute programs focused on the delivery of a new and existing features, processes, product, or systems with high ownership. Drive and facilitate moderately complex projects; focuses on results and measuring attainment of outcomes.
2. Gather requirements, develop process plans, identify appropriate resources needed, assign individual responsibilities, and develop milestones and launch schedule to ensure timely and successful delivery of the programs.
3. Influence stakeholders outside your direct area of responsibility to ensure program execution. Identify and mitigate risks, and remove roadblocks within program.
4. Create Business Metrics and Reports (including Quality Assurance plan, Functions Metrics, Variance to Goals) for senior management to depict progress of programs and projects. Ability to independently drive operations and program review meetings with leadership.
5. Ability to dive deep into the root causes of issues / metrics performance and be able to come up with a logical solution / action plan to address the issues.
6. Partner with (advises and supports) multiple stakeholders (including Global process owners, Site leaders, Operation managers, Customer Success Managers) in identifying, defining and executing various process improvement. Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.

BASIC QUALIFICATIONS

- +3 years of program management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals.
- + 3 years of experience working in Retail, Business environments, driving improvements that have resulted in measurable business impact.
- Process improvement capabilities such as Lean Six Sigma and experience in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes.
- Strong problem-solving skills and the ability to analyze quantitatively and effectively prioritize program deliverables are essential.
- Strong Oral and Written communication skills are essential, as is the ability to build effective partnerships with cross-functional stakeholders and senior leaders across a variety of groups throughout Amazon.
- Strong influencing and negotiation skills

PREFERRED QUALIFICATIONS

- Experience in change management and driving adoption of new tools, processes, and decision support.
- Ability to effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.
- Strong service mindset and ability to use metrics to measure service levels.
- Experience in setting up or refining operational metrics.
- Participation in metric based reviews and making decisions based on metrics.
- Strong attention to detail and excellent problem solving skills.
- Graduate/Master’s degree in related field
- Certified Six Sigma Green or Black Belt is a plus
- Proven knowledge of SQL

  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Minimum 3-5 years of program management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals. - Minimum 3-5 years of experience working in Retail, Business environments, driving improvements that have resulted in measurable business impact. - Process improvement capabilities such as Lean Six Sigma...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years of leading program management teams with experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals. - Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through....


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    7+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Minimum 4-6 years of experience working in Retail, Business environments, driving improvements that have resulted in measurable...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years of program management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals. - Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. Proven track record of...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleThe Strategic Account Services (SAS) organization at Amazon Support Services Costa Rica SRL is dedicated to enhancing the customer experience by collaborating with Sellers to improve inputs for growth, including increasing selection, enhancing catalog quality, maximizing Prime commitment, optimizing deals and advertising spend, and educating on...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Sr. Program Manager to join our Business Accelerator Team at Amazon Support Services Costa Rica SRL. As a key member of our team, you will be responsible for driving growth initiatives and owning program strategy to accelerate the 3P growth inputs.Key ResponsibilitiesDevelop and execute resilient...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. - Strong organizational skills including prioritizing, scheduling, time...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Sr. Program Manager to join our Business Accelerator Team at Amazon Support Services Costa Rica SRL. As a key member of our team, you will be responsible for driving business growth and improving customer experience through strategic initiatives and process improvements.Key ResponsibilitiesDevelop...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years of relevant experience in customer support, program management, or related field. - 4+ years of professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical experience. - Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while...

  • Program Manager

    hace 3 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Bachelor's Degree - 3+ years' experience successfully managing and delivering large-scale programs/projects - Proven ability to effectively coordinate and influence across multiple stakeholder groups - Experience delivering initiatives from conception through execution - Strong verbal and written communication skills, able to distill complex information into...

  • Program Manager

    hace 3 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Bachelor's Degree - 3+ years' experience successfully managing and delivering large-scale programs/projects - Proven ability to effectively coordinate and influence across multiple stakeholder groups - Experience delivering initiatives from conception through execution - Strong verbal and written communication skills, able to distill complex information into...

  • Program Manager

    hace 4 meses


    San José, Costa Rica LRN Corporation A tiempo completo

    **About LRN** Do you want to use your Program Management expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s...

  • Program Manager

    hace 4 meses


    San José, Costa Rica LRN Corporation A tiempo completo

    **About LRN** Do you want to use your Program Management expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s...

  • Program Manager II

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled Program Manager to join our global risk team at Amazon Support Services Costa Rica SRL. As a Program Manager, you will be responsible for leading cross-functional projects to deliver new features, services, and systems that minimize risk and maximize trust in Amazon.Key ResponsibilitiesProject Management: Lead...

  • Program Manager II

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleAmazon Support Services Costa Rica SRL is seeking a highly skilled Program Manager to join our global risk team. As a Program Manager, you will be responsible for leading cross-functional projects and initiatives to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions.Key ResponsibilitiesProject...


  • San José, Costa Rica INTEL A tiempo completo

    Join our Intel Fab Construction Enterprise (FCE) in building the world's largest semiconductor manufacturing factories across the globe. The future is what we build. Our enterprise manages a portfolio of capital projects on-site with a large contractor workforce that encompasses outsourced general contractors, A/E firms, and key trade companies in the...


  • San José, Costa Rica Microsoft A tiempo completo

    Are you passionate about leveraging process across planning and operations to drive meaningful outcomes for Xbox and the gaming industry? Do you enjoy evaluating outcomes, options, and driving consensus for the best solution? Are you a perfectionist that loves to track “all the details”? Do you have a strong program management background with an emphasis...


  • San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    **Job Title**:Marketing Program Manager ** Location**:San Jose, CA (Hybrid) **Duration**:6 months **Contract Type**:W2 only **Pay Rate Range**:$68.00 - $78.00/Hour **Job Scope** - Strategic Program Manager to work within Client's Global Marketing organization - quickly learn Client's business and marketing best practices as you work with Client's...