Network Operations Center Technician I

hace 7 meses


San José, Costa Rica Syniverse A tiempo completo

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Network Operations Center (NOC) Technician I is responsible for providing Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.

-

Some of What You'll Do

Scope of the Role:

Direct Reports: This is an individual contributor role.

Key Responsibilities:

Work as single point of contact for all customer communications and escalations and ensure the performance the network through monitoring of traffic, performance, and configuration.

Analyze, report, and act upon/resolve alerts generated by the internal surveillance tools 

Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs 

Provide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements. 

Conduct proper maintenance of systems and ascertains compliance with security, safety, and environmental guidelines. 

Troubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes.

Work closely with Tier-II counterparts to resolve and close events/incidents. 

Provide input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift. 

Demonstrate and apply thorough understanding of the OSI (Open Systems Integration Model), operations of Network Monitoring Tools. ( HP Network Node Manager, NetCool), and customer applications and components associated with each application.

Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Server support documentation for the Network Operations Center (NOC).

Experience, Education and Certification:

Minimum of 2 years in a 24 x 7 x 365 in a Network Operations Center environment

Networking and Application Certifications from an accredited Trade School or Academy.

Minimum of one or more of the following; Cisco Certified Entry Networking Technician(CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification

Additional Requirements:

Use of the English language in verbal and written communications is a requirement for this position. 

Works in shifts to provide onsite 24x7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours.

Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients.

#LI-Hybrid

-

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.



  • San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    About SyniverseSyniverse is the world's most connected company, driving innovation and leading the way in global connectivity. With a strong focus on intelligent technology solutions, we strive to empower our customers and partners worldwide.Compensation PackageWe offer an attractive compensation package, including a competitive estimated salary of $80,000 -...


  • San José, San José, Costa Rica Object Technology Solution A tiempo completo

    Job OverviewJob SummaryWe are seeking an experienced Senior Data Center Technician to join our team. The successful candidate will be responsible for installing servers, setting up operating systems, networks, and iLO. Additionally/, experience with ARM servers/, Console Servers/, and Power Distribution Units is required.Key ResponsibilitiesInstall servers,...


  • San José, Costa Rica RM Staffing B.V. A tiempo completo

    Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision...

  • Operations Manager I

    hace 2 meses


    San José, San José, Costa Rica Pk Global A tiempo completo

    Operations Manager I Job DescriptionAt Pk Global, we are seeking an experienced Operations Manager I to join our team. This key role will be responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.Key Responsibilities:Analyze and maintain all Client Service Level...


  • San José, Costa Rica Emerson A tiempo completo

    **KNOWLEDGE/EXPERIENCE REQUIREMENTS** - Extensive hands-on experience configuring and troubleshooting Cisco SD-WAN routers using vManage - Ability to manage and configure Palo Alto firewalls and F5 load-balancers - Advanced knowledge of VLANs, spanning tree, BGP & EIGRP routing protocols, and address translation - Operational knowledge of Wireless LAN access...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Emerson Network Engineer Role OverviewWe are seeking a highly skilled Network Engineer to join our team at Emerson. In this role, you will be responsible for designing, implementing, and maintaining our global WAN infrastructure.Key Responsibilities:Design and implement connectivity solutions to meet business requirementsImplement segmented WAN solutions...

  • Network Engineer

    hace 7 meses


    San José, Costa Rica Emerson A tiempo completo

    Design, document and implement connectivity solutions to meet business requirements whilst maintain Emerson security posture and standards - Segmented WAN using multiple VRFs with Palo Alto/Fortigate firewalling to control inter-VRF traffic flow - Global WAN including the use of MPLS, IPSec and SD-WAN - Experience with cloud connectivity and cloud...


  • San José, Costa Rica INTEL A tiempo completo

    TD ATA Central Automation Operations team is looking for an Operations Support Technician. This individual will have the opportunity to learn a variety of technical and manufacturing skills, from operations to computing equipment repair and troubleshooting, in a demanding and challenging production environment. In this position you will be providing...


  • San José, San José, Costa Rica Nitel A tiempo completo

    Company OverviewNitel is a leading provider of managed services, dedicated to delivering exceptional support to our customers. Our team is passionate about ensuring the reliability and performance of our clients' networks.Job SummaryWe are seeking a highly skilled Network Infrastructure Support Specialist to join our Managed Services Center (MSC) team. As a...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    Crg Solutions is seeking a skilled Technical Network Operations Specialist to join our team.We offer a competitive salary of $65,000 per year, based on industry standards and location.About the Role:The successful candidate will be responsible for managing IT operations and network equipment, providing support for resolving issues related to network...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job Summary Emerson is seeking an experienced IT Operations Manager to lead our Regional Network Operations Team. The successful candidate will be responsible for managing a globally consistent Event, Incident, Request & Problem Management set of Regional & Global activities, including Network Operations team activities on detecting, monitoring,...


  • San José, San José, Costa Rica Nitel A tiempo completo

    Job Summary: Nitel is seeking a skilled Network Operations Specialist to join our team. The successful candidate will be responsible for monitoring our Network Management System (NMS) for faults and alerts, as well as providing technical support for telecom transport services.Key Responsibilities:Monitor the NMS for faults and alerts, and provide timely...


  • San José, San José, Costa Rica Nitel A tiempo completo

    Job Summary">Nitel seeks a skilled Network Operations Specialist to join our team. In this role, you will be responsible for monitoring the Network Management System (NMS) for faults and alerts, as well as enhancing and refining NMS to provide more insight into production.ResponsibilitiesMonitor the NMS for faults and alertsEnhance and refine NMS to provide...


  • San José, San José, Costa Rica Sonicwall A tiempo completo

    Job OverviewSonicWall is a leading provider of network security solutions, and we are seeking an experienced Cybersecurity Operations Manager to lead our technical support team. As a key member of our organization, you will be responsible for managing a team of engineers who provide cutting-edge network security support to our customers worldwide.

  • Business Center Lead

    hace 7 meses


    San José, Costa Rica VML MAP A tiempo completo

    The Business Center Lead is a driving force of the Marketing Operations - San Jose team at VML MAP and is responsible for overseeing the operations of our San Jose location. The Center Lead plays a crucial part in ensuring the efficient delivery of our services. This opportunity is key in spearheading strategic initiatives, leading a dedicated team and...


  • San José, Costa Rica TD SYNNEX A tiempo completo

    **Overview**: The technical support engineer is responsible for OEM equipment repair, this includes 24x7 technical support of client enterprise server and network infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance and...


  • San José, San José, Costa Rica Createch A tiempo completo

    **About Us**Createch is a leading manufacturer of dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials for esthetic dentistry, tooth replacement, and restoration solutions.We empower our employees to drive change and innovation in the industry. Our team spirit encourages diversity and a "can-do" attitude.**Our Mission**:To...

  • Invoicing Specialist I

    hace 2 meses


    San José, San José, Costa Rica Trevipay A tiempo completo

    Work with UsAt TreviPay, we believe that loyalty begins at the payment. Our global B2B payments and invoicing network provides choice and convenience to buyers, opens new markets, and automates accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, we bring 40 years of experience serving leaders in...