Order Management Analyst

hace 3 semanas

Santa Ana, Costa Rica Mondelēz International A tiempo completo

Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How you will contribute

You will:

Manage the order fulfilment process, respecting the customer segment and channel mix Balance supply constraints and delivery of service levels through cross-functional alignment Use appropriate tools and processes such as availability checks and stock allocation rules Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Good numerical, analytical and logical reasoning skills Microsoft office applications High-level of SAP competence An FMCG/CPG company A customer-facing role within customer service, logistics or sales Experience in an order-to-cash environment Experience in customer service, logistics and sales Good knowledge of the total supply chain/order-to-cash process Strong analytical and problem-solving skills

The key purpose of the role is to have a point of contact for internal/external Customers for order fulfillments within the OTC process. The Order Fulfillment Analyst is responsible to link the back-office operations with the front office day-to-day activities. Providing on time solutions for issues related to customer orders, sales performance and portfolio transitions.

Main Responsibilities

Accountability for Order Fulfillment OTC performance for all customers. Participation in regular service meetings. ( SC99, IA). Manage order unblock: Delivery block release, sample orders release, export orders release. Close alignment with Sales & Logistics on quantities sellable. Support portfolio transitions in & outs and new products ensure the correct creation and the availability of the material for sales. Ensure alignment of plan against the actual results. Close alignment with LOGOPS and 3PL on delivery schedules and quantities in end Mont and holidays. Support on product transformation (Maquilas regulars and promotional) to have the stock available in the day and the quantity sales needed. Perform order modification, order optimization for Customer. Create rules and strategy for Availability check and quota management for materials with not enough inventory priorization materials and customers. Analize the Partial order handling / back-order closing verifying cost, quantity, time to delivery and customers policy. Ensure alignment of plan against the actual results. Monitor E2E order life cycle along with the MBS. Follow up open orders due pricing (sales operations). Support on projects related to improve the CFR, IA and cost 2 serve, but not limited. Strong communications with marketing, , to align dates and time to receive zdon orders to create (free goods, employee benefits, donations) Analyze the inventory available for a daily / week sales considering product rotation, sell in, and quota assign information to determinate active or inactive product for sell  Lead plan cutover (ramp down and ramp up) in mdlz projects ensuring no affecting the operation process and customers with a go live efficiently in the country. Responsable to execute all possibles scenarios ( correct) in testing period before go live in mdlz projects. Evaluate the root cause and actions plan associated with every material and explain in differents meetings with regional cs&l director and leads. Responsable to translate the case fill rate data and analize with local team to have the root cause of the impact in customers . Create training meeting for different users or accenture team in new process or activities when a project is in go live or if anny activity change. Interraction all days with sales team, granting all the request by our side.

Requirements

At least 1 year experience on Customer Service, Order Management, Logistic or related positions. Bachelor's degree related to Business Administration, Engineering or Logistics. Excellent Interpersonal Skills. Fluent English. Computer literate, specifically with MS Office applications such as Outlook, Word and Excel. Excellent verbal and written communication skills. Advanced level of Excel (formulas, pivot tables, macros). No Relocation support available


Business Unit Summary


Wacam is MondelēzInternational’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

Job Type

RegularOrder Management (OTB)Customer Service & Logistics

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