Analyst, Payments

hace 4 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

**Analyst, Payments **- Santa Ana, Costa Rica**

Are you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Have you been searching for a company that offers impressive growth opportunities? Join Western Union as an Analyst, Payments.

**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

**Better requires process discipline and simplification**

**Role Responsibilities**
- Develops, execute and continuously enhance the appropriate processes, procedures, metrics/SLAs to deliver expected quality, customer experience and effectiveness of Dispute Management and related Digital Banking activities in scope.
- Build the necessary relationships with process owners, including vendor sites, ROC leadership, training, quality assurance and metrics teams.
- Demonstrating partnership with other digital departments such as payment exceptions, Compliance, and any others to support customer enquiries or issues.
- Supports Manager building the strategy and improving internal processes.

**Role Requirements**
- At least 2 year working experience within financial industry, preferably digital payments and/or cards related areas.
- Understanding of operations and dispute management & collections processes within financial services industry.
- Excellent analytical, critical thinking and problem-solving skills with attention to details and the ability to effectively communicate between business and information technology teams.
- Strong interpersonal and conflict resolution skills, ability to interact with all levels of management.
- Experience in writing database queries is a plus. Ability to produce datasets and reports for analysis and MS Office proficiency.
- Bachelor’s degree in business administration, finance or equivalent skills would be advantage.
- Experience with process enhancements, automations.
- Fluency in English with outstanding verbal, writing, and listening skills (B2+).

**Join us, and let’s move money for better**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

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