Business Intelligence Data Analyst

hace 3 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

**Business Intelligence Data Analyst - Santa Ana, Costa Rica**

Does working in our Business Analysis and Intelligence Team within an enthusiastic, motivated international team sound exciting to you? Would you like to gain experience working for a global fintech company in a team that is passionate about positioning us as the leader in cross-border and cross-currency business payments and risk management solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Business Intelligence Data Analyst.

**Western Union powers your pursuit.**

In this role, you will report directly to the Manager of the Customer Business Intelligence team. Your role will encompass making a direct impact on marketing initiatives by working collaboratively with other business units and regional/ global marketing and cross-functional stakeholders (product, risk, and operations).

**Role Responsibilities**
- You will support the Global Marketing teams in analyzing business trends using - SQL, PowerBI, MS Excel.
- You will conduct database analyses for program measurement and evaluation, experience handling Big Data desired.
- Generate marketing reports to identify potential sales opportunities, retain customers, and increase sales.
- You will help to implement the development, maintenance, and information flows of customer data for marketing purposes.
- Also responsible for supporting the set-up and execution of valid measurement plans based on the design of experimental methodologies.
- Assist in go-to-market potential calculations and related analyses and make recommendations.
- Identify and articulate improvement initiatives aligned with group and departmental goals and actively lead and/or participate in process improvement projects.
- Assist business planning process and collaborate with business partners to provide value-added analysis.

**Role Requirements**
- Bachelor of Software Engineering or equivalent experience is required.
- 1-2 years of relevant business, data analytics, or consumer insights experience.
- Good skills with MS Excel or other reporting tools.
- Experience with relational databases (SQL, Snowflake) would be an advantage.
- Experience with Python or AWS is a plus.
- Detail-oriented, highly analytical, and data-driven approach.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Fluency in written and spoken English (B1+).

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave
- In-house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life Insurance
- Cafeteria Subsidy

LI-LB1

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