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Analyst, Wubs Operations

hace 1 mes

Santa Ana, Costa Rica Western Union A tiempo completo

**Analyst, Operations - Santa Ana, Costa Rica**

Do you have an analytical mind with keen attention to detail and strong customer service skills? Are you a natural problem solver? Join Western Union as an Analyst, Operations.

**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

**Better requires process, discipline, and simplification**

You will act as an escalation point for the team and ensure that issues are resolved successfully. You’ll handle and resolve escalations from customers, identifying issues, trends, and training needs, as well as provide feedback to team members and management on your findings.

You’ll also be involved in projects and initiatives to enhance, streamline, and automate the existing processes and reduce the risk of errors where applicable. You’ll communicate effectively with internal and external business partners to ensure timely processing of requests and provide a consistent quality service to Client Support Operations and other teams. You will be working remotely with a possibility to come to the office if needed.

Here are some skills, attributes, and qualifications you will have:

- Bachelor’s degree in Business or Finance, with a minimum of 2 years of experience within the financial services or payments industry
- Ability to work under minimum supervision and be self-motivated to learn quickly
- Strong mathematical, analytical, and problem-solving skills
- Ability to pay strict attention to details while performing repetitive tasks
- Good knowledge of Microsoft Word and Microsoft Excel

**Join us, and let’s connect the world**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

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