Empleos actuales relacionados con Customer Care Associate - Santa Ana - Convera
-
Senior Specialist, Customer Care
hace 5 días
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Senior Specialist, Customer Care. **Motivated by our values: Purpose driven, globally...
-
Senior Specialist, Customer Care
hace 6 días
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Senior Specialist, Customer Care. **Motivated by our values: Purpose driven, globally...
-
Sr. Specialist Customer Care
hace 3 días
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Senior Specialist, Customer Care **Western Union powers your pursuit.** We are looking...
-
Customer Care Senior Specialist
hace 1 día
Santa Ana, Costa Rica Western Union A tiempo completo**Customer Care Senior Specialist - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for the better? Join Western Union as a Senior Specialist, Customer Care **Western Union powers your pursuit.** We are looking...
-
Senior Specialist, Customer Care
hace 3 minutos
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Senior Specialist, Customer Care **Western Union powers your pursuit.** We are looking...
-
Senior Specialist, Customer Care
hace 6 días
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Senior Specialist, Customer Care. **Motivated by our values: Purpose driven, globally...
-
Customer Support Associate
hace 1 semana
Santa Ana, Costa Rica Convera A tiempo completo**Costumer Support Associate** The role of the Customer Support Associate is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Customer satisfaction and retention. **You will be responsible for**: **Request Handling - Pre & post-transaction queries.** - Resolve...
-
Senior Analyst Escalations, Customer Care
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Analyst Escalations, Customer Care - Santa Ana, Costa Rica** Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as a Senior Analyst Escalations, Customer Care. **Motivated by our values: purpose driven,...
-
Customer Administration Associate
hace 3 días
Santa Ana, Costa Rica Convera A tiempo completoCustomer Administration Associate - Ops - KYC As a Customer Administration Associate at Convera based in our Costa Rica office, you will build client accounts on our bespoke systems to allow Go To Market (front office) teams get the transactions and revenue required to help meet our targets. You will also be responsible for maintaining all existing client...
-
Customer Support Associate
hace 2 semanas
Santa Ana, Costa Rica Convera A tiempo completo**Costumer Support Associate (French and English speaking)** ***JOB REQUIREMENTS**: - 1 years' experience in a busy team in a client-facing function within the financial services sector. - A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture. - Ability to lead by...
-
Customer Support Associate
hace 2 semanas
Santa Ana, Costa Rica Convera A tiempo completo**Costumer Support Associate/Collector** **You will be responsible for**: **Outstanding Invoices -50% of the time** - Daily monitoring of outstanding invoices. - Thorough investigation before contacting the customer. - Intellimatch / Sales Force updated with contact made and conversation around outstanding's. - Daily reporting to the GTM team and Operations...
-
Customer Service Associate
hace 3 días
Santa Ana, Costa Rica Convera A tiempo completoThe role of the **Associate - Client Services **is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the...
-
Compliance Operations Associate
hace 1 semana
Santa Ana, Costa Rica Convera A tiempo completo**Associate, Know Your Customer (KYC) Operations (French and English Speaking)** As an Associate at Convera based in our Santa Ana-Lindora office, you will be fully trained to investigate and analyze corporate customers to make sure they meet all necessary requirements, legislation, and policies. After gathering all the required information about the...
-
Associate Collector
hace 6 días
Santa Ana, Costa Rica Western Union A tiempo completo**Associate Collector - Santa Ana, Costa Rica** Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector. **Western Union powers your pursuit.** We are looking for someone who would...
-
Associate Dispatch Coordinator
hace 2 días
Santa Ana, Costa Rica Oracle A tiempo completoAssociate Dispatch Coordinator-22000G5U **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Associate Dispatch Coordinator The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area is handled on a timely fashion,...
-
Associate, Settlement Operations
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Associate, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Digital and Retail Settlement Operations sound exciting to you? How about bringing your analytical skills to a global business that is committed to moving money for better? Join Western Union as Associate, Settlement Operations. **Motivated by our values: Purpose...
-
Senior Associate, Accreditation
hace 1 día
Santa Ana, Costa Rica Convera A tiempo completoSr. Associate, Accreditation - Santa Ana, Costa Rica Are you always looking for new and better ways to combat financial crime? Are you ready to play a vital role in building the workforce for a global business that is redefining the financial services sector? Join our Know-Your-Customer Operations team here at Convera as a Sr. Associate. Motivated by our...
-
Customer Support Associate
hace 1 semana
Santa Ana, Costa Rica Convera A tiempo completoClient Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre **We are looking to someone to cover ANZ region**: 2:30pm - 9:30pm or 3:00-10:30pm Costa Rica Time, Sunday to Thursday. Duty/Responsibility Percentage of Time Request Handling - Pre & post-transaction queries - Resolve multi-channel Client...
-
Payments Associate
hace 1 día
Santa Ana, Costa Rica Western Union A tiempo completo**Payments Associate - **Santa Ana, Costa Rica** Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to moving money for better? Join Western Union as a Payments Associate. **Motivated by our values: purpose driven, globally...
-
Associate, Anti Money Laundering Compliance
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Associate, Anti Money Laundering Compliance - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy recognizing and analyzing patterns? Join Western Union as an Associate, Anti Money Laundering Compliance. **Western Union powers your pursuit.** We are...
Customer Care Associate
hace 1 mes
Responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements. To provide a first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence.
Demonstrate high levels of motivation and target focused, able to work under pressure whilst holding customer satisfaction as paramount.
Effective communication skills are crucial. Additionally, the role requires a strong desire to take ownership and assist team members to drive the team's overall performance.
**ESSENTIAL DUTIES & RESPONSIBILITIES**:
- and post-payment queries, in accordance with agreed SLAs and quality standards.
- Ensure that all relevant information is input accurately and completely into SFDC and is updated each time an action is carried out relating to that client.
- Update cases and clients regularly, in accordance with agreed SLAs.
- Act as bridge between Sales, Client and Operations
**Skill Level - Basic**
**Leadership**:
- Proactively manage and control work levels, using daily reporting to ensure SLAs are met.
- Undertake training for new starters along with team over views for new starters around the business.
**Communication**:
- Maintains focus on personal and team goals, all incoming calls are handled within SLAs and all agreed call back timeframes to customers are adhered to.
- Offer support and advice to internal and external clients, responding to queries within agreed SLA.
- Engage a senior agent with any challenges or barriers.
**Skill Level - Intermediate**
**Quality**:
- Being proactive and responsible for client queries.
- Maintain and develop best practice as well as sharing best practice across the teams.
- Ensure comprehensive, accurate and timely records in SFDC following any action or contact relating to a customer.
- Adhere to compliance and regulatory requirements.
- Achieve 95% or above on QA for customer contacts.
- Build knowledge of the relevant payment platform to enable comprehensive response to queries.
**Development**:
- Take ownership of and undertake objectives.
- Complete all assigned training within the allocated timeframe.
- Implement and carry out GPS goals.
- Take ownership alongside team leader of personal development areas.
- Identify any areas of shortfall in knowledge or training which when addressed will improve the ability to provide exceptional customer service.
- Working with team lead to develop skills to work at a senior agent level.
**Reporting**:
- Utilize SFDC reporting to ensure 2-day updates on cases outside the team.
- Provide standard or bespoke reporting to Internal Stakeholders, Clients and Agents on both an ad-hoc basis and more regularly where agreed.
**Escalation**:
- Take personal responsibility for preventing potential financial loss to WUBS and ensure the correct escalation process is always followed.
- Customer issues and complaints are fed back to the Client Services Sr. staff with suggestions of how processes could be improved to prevent issues reoccurring.
- Concerns should be highlighted to Sr. staff immediately to minimize any retention risks.
- Fraudulent Payments identified must be escalated to the Client Services Team Leader
**EXPERIENCE REQUIREMENTS**:
- Experience of a busy team in a client-facing function within the financial services sector
- A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture.
- Ability to lead by example and deliver service excellence to customers.
- Maintain and exceed targets and meet tight deadlines.
- Able to identify own development areas and training needs.
- Excellent communication and listening skills with the ability to network and build internal/external relationships at all levels.
- Build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business.
- Ability to influence others to a desired outcome.
- Highly driven, with a strong desire to succeed.
- Analytical capacity and innovative problem-solving skills
- High degree of professionalism, with a confident, assertive style
- Desire to exceed personal and team targets.
- Team player
- Effective time management skills
- Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint and the Internet
**About Convera**
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we
