Fraud and Digital Risk Decision Science Lead

hace 7 días

Santa Ana, Costa Rica Western Union A tiempo completo

**Fraud and Digital Risk Decision Science Lead
- Santa Ana, Costa Rica**

Are you energized by analyzing data? Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Then it’s time to join Western Union as our next Fraud and Digital Risk Decision Science Lead.

**Western Union powers your pursuit.**

You will be the strategic organizational manager driving our future direction on Risk Analytics and Modeling in collaboration with the Product Management Team and Risk Engineering Team.

**Role Responsibilities**
- Lead the development and implementation of fraud models/strategies for all Western Union digital products, including all ongoing and systematic data collection and aggregation.
- Build, lead, and influence teams to solve business critical issues.
- Provide expert insight on the customer-not-present process flow from end to end, focused on all Decisioning/data aspects.
- Engage other departments as needed to drive change.
- Provide analytics support to build, define, and present business cases.
- Provide regular business reviews with executive management on decisioning results.
- Develop analytic environments that are conducive to customer conversion and strategic financial goals.
- Understand the needs of customers, utilizing it to build strategies that support the customer experience while balancing the risk/reward balance.
- Build, lead and influence teams to solve business critical issues.
- Provide expert insight on the customer-not-present process flow from end to end, focused on all Decisioning/data aspects.
- Engage other departments as needed to drive change.
- Provide analytics support to build, define and present business cases.
- Provide regular business reviews with executive management on decisioning results Develop analytic environments that are conducive to customer conversion and strategic financial goals.
- Understand the needs of customers, utilizing it to build strategies that support the customer experience while balancing the risk/reward balance.

**Role Requirements**
- Data Scientist degree or in a similar field such as Economics, Statistics, or Math.
- 5+ years of experience in Fraud and Risk across payment, e-commerce, digital or financial services industries. It’s advantageous to have a working knowledge of statistical analysis tools like R, SQL, and Python.
- Experience and knowledge using Power BI will help you to outstand in this role.
- High English proficiency C1+ to communicate across a broad spectrum of stakeholders.
- Experience in a Fraud Prevention/Decisioning role, preferred focus on customer-not-present
- Strong interpersonal and communication skills
- Must be a high-energy person with a track record of leadership and team-building skills.
- Strong technical and analytic skills
- Strong operational experience and analytical skills to make service and productivity improvements.
- Required in-depth knowledge of e-commerce environments and internal business support teams
- Self-starting and creative preferences
- Minimum of 10 years in a managerial role of a large corporation.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

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