Erc Team Manager, Erc Americas Non Us

1+ years of related contact center management experience - 2+ years or more people management experience - Bachelor's degree or advanced college education - Experience working in a contact center environment - Experience conducting interviews and making effective hiring decisions - Demonstrated customer service and communication skills, both verbal and in...

Bachelor's degree or 3+ years Amazon experience, or 5+ years equivalent work experience- 3+ years as manager in contact center experience in a corporate environment or similar frontline operation- 3+ years HR experience (HR Specialist preferred)- Proficient in English, both verbal and writtenJob summaryJoin Amazon's HR team and help make a difference for all...

Must have 3+ years of training experience - For internals must be Level 3 or Level 4 - Be in good standing, no Disciplinary Actions. - Ability to interact and build rapport with employees of all levels - Experience communicating and presenting information to groups in a way that is understandable and easy to follow. - Proficiency with Microsoft Office tools...

Customer service industry experience (at least 6 months). - Microsoft Office Proficiency (Word, Excel, Outlook). - Experience dealing with customers and use of empathy skills - Fluent communication and writing skills in English (85%). - Schedule flexibility (as we support a 24x7 operations). - Ability to manage confidential and sensitive employee information...

A completed Bachelor's Degree from an accredited university.- Proven ability to manage customer contacts in a fast-paced environment.- At least +2 years at Amazon or 5 year of equivalent work experience.- Superior attention to detail.- Exemplify high judgement.- Strong research and Root-Cause Analysis.- Demonstrated ability to independently problem-solve.-...

Employee Resource Center (ERC) Manager Job DescriptionWe are seeking an experienced professional to fill the role of ERC Manager at Amzn Support Srvcs Costa Rica. The ideal candidate will have excellent leadership skills and experience in managing teams to achieve high service delivery and execution.Main Responsibilities:Set the vision, direction, and...

Customer service industry experience (at least 6 months).- Microsoft Office Proficiency (Word, Excel, Outlook).- Experience dealing with customers and use of empathy skills- Fluent communication and writing skills in English (85%).- Schedule flexibility (as we support a 24x7 operations).- Ability to manage confidential and sensitive employee information and...

A completed Bachelor’s Degree from an accredited university. - Proven ability to manage customer contacts in a fast-paced environment. - At least +2 years at Amazon or 5 year of equivalent work experience. - Superior attention to detail. - Exemplify high judgement. - Strong research and Root-Cause Analysis. - Demonstrated ability to independently...

Job SummaryThe ERC Trainer is responsible for performance and capability development of ERC Associates. Key responsibilities include facilitating learning in the classroom, effectively managing classroom environments, maintaining a high level of professionalism, and preparing and coordinating training events.

2+ years of experience of managing a team and/or equivalent Amazon Employee Services experience. - Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management). - Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration,...

3+ year as HR Generalist or Contact Center in a corporate environment - Proven ability to manage customer contacts in a fast-paced environment - Schedule flexibility, including weekends (shifts may vary from 6:00 a.m. to 10:00 p.m.) - Track record of exceeding operations KPI, such as Quality Assurance (QA) - Superior attention to detail. - Strong research...

4+ years of WFM/Business Intelligence experience or equivalent - 3+ years of experience in customer support operations - Experience in developing reports and dashboards using OBIEE, SQL, QuickSight or other reporting platforms - Bachelor's degree or significant college course work, or preferably in Engineering, Business Administration, Mathematics, Science...

4+ years of WFM/Business Intelligence experience or equivalent- 3+ years of experience in customer support operations- Experience in developing reports and dashboards using OBIEE, SQL, QuickSight or other reporting platforms- Bachelor's degree or significant college course work, or preferably in Engineering, Business Administration, Mathematics, Science or...

Italian and English native or C1 proficiency - 2+ years of experience of managing a team and/or equivalent Amazon Employee Services experience. - Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management). - Bachelor's degree or advanced college education in a related field...

Fluency in Spanish & English. - HR experience or 2+ years of Amazon experience - Computer literacy (Excel, Work, PowerPoint, Outlook). - Ability to work in international teams where team members are in different locations and belong to different cultures. - Excellent verbal and written communication skills - Must be complying with quality and productivity...

Fluency in Spanish & English.- HR experience or 2+ years of Amazon experience- Computer literacy (Excel, Work, PowerPoint, Outlook).- Ability to work in international teams where team members are in different locations and belong to different cultures.- Excellent verbal and written communication skills- Must be complying with quality and productivity...

Job SummaryA highly skilled and motivated leader is required to manage the Employee Resource Center (ERC) team. The successful candidate will be responsible for setting the vision, direction, and culture of their team by managing performance expectations and goals.The ERC Manager plays a crucial role in ensuring employee satisfaction by identifying broader...

About the RoleWe are seeking a highly skilled and motivated ERC Trainer to join our team at Amzn Support Srvcs Costa Rica. As an ERC Trainer, you will play a pivotal role in facilitating new hire training classes, introducing new hires to Amazon's culture, and driving growth in the Employee Resource Center (ERC).

About the RoleThis exciting opportunity is part of Amzn Support Srvcs Costa Rica's HR team. As an ERC Manager, you will be responsible for all aspects of team management, including budgetary, people development, and operations objectives. Additionally, you will be expected to set the tone for your team by demonstrating relentless desire to drive process...

Job DescriptionThe ERC Sr. Admin plays a critical role in customer issue resolution, working closely with leadership to identify and close gaps in our service. They collaborate with Front-line teams to build knowledge, improve resources, and provide excellent service to our customers. Key responsibilities include: