Erc Team Manager, Dls

1+ years of related contact center management experience- 2+ years or more people management experience- Bachelor's degree or advanced college education- Experience working in a contact center environment- Experience conducting interviews and making effective hiring decisions- Demonstrated customer service and communication skills, both verbal and in...

1+ years of related contact center management experience- 2+ years or more people management experience- Bachelor's degree or advanced college education- Experience working in a contact center environment- Experience conducting interviews and making effective hiring decisions- Demonstrated customer service and communication skills, both verbal and in...

2+ years of ERC Amazon experience - Currently in an L4 position - Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management). - Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or...

2+ years of experience of managing a team and/or equivalent Amazon Employee Services experience. - Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management). - Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration,...

2+ years of ERC Amazon experience- Currently in an L4 position- Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management).- Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or...

2+ years of experience of managing a team and/or equivalent Amazon Employee Services experience.- Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management).- Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration,...

Must have 3+ years of training experience - For internals must be Level 3 or Level 4 - Be in good standing, no Disciplinary Actions. - Ability to interact and build rapport with employees of all levels - Experience communicating and presenting information to groups in a way that is understandable and easy to follow. - Proficiency with Microsoft Office tools...

Bachelor’s degree in HR, business, or other relevant field, or equivalent professional or military experience - 2+ years overall relevant experience, specializing in working with employees on disability, leave of absences, human resources, or employee relations functions. - Knowledge of federal and state disability laws regarding access for people with...

Italian and English native or C1 proficiency - 2+ years of experience of managing a team and/or equivalent Amazon Employee Services experience. - Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management). - Bachelor's degree or advanced college education in a related field...

Customer service industry experience (at least 6 months). - Microsoft Office Proficiency (Word, Excel, Outlook). - Experience dealing with customers and use of empathy skills - Fluent communication and writing skills in English (85%). - Schedule flexibility (as we support a 24x7 operations). - Ability to manage confidential and sensitive employee information...

Italian and English native or C1 proficiency- 2+ years of experience of managing a team and/or equivalent Amazon Employee Services experience.- Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management).- Bachelor's degree or advanced college education in a related field...

Bachelor’s degree from accredited university - 3 year of team lead or supervisory experience, or serving in a team specialist or leadership role - Knowledge of federal and provincial disability laws regarding access for employees with disabilities; specifically, Accessible Canada Act. - Experience supervising customer service representatives or case...

3+ years experience in program or project management - Experience using data and metrics to drive improvements - Experience working cross functionally with tech and non-tech teams Job summary Amazon’s Employee Services (ES) Employee Resource Center Disability Leave Services (ERC DLS) team is looking for an exceptionally motivated, talented and...

Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience - 3+ years professional experience in Vendor Management, Finance, Procurement, or a related field. - Proficiency in written and spoken English. - Experience using data and metrics for continuous improvement. - Skilled using Excel to analyze large data sets. Are you passionate about helping...

A completed Bachelor’s Degree from an accredited university. - Proven ability to manage customer contacts in a fast-paced environment. - At least +2 years at Amazon or 5 year of equivalent work experience. - Superior attention to detail. - Exemplify high judgement. - Strong research and Root-Cause Analysis. - Demonstrated ability to independently...

2+ years working at Amazon- +6 months in current role- In-Progress or completed Bachelor's Degree (or equivalent) from an accredited university/school in Business or a related career- 1+ Years of demonstrated customer service and communication skills, both verbal and in writing.- Proven ability to think strategically.- Detail orientation with ability to...

3+ year as HR Generalist or Contact Center in a corporate environment - Proven ability to manage customer contacts in a fast-paced environment - Schedule flexibility, including weekends (shifts may vary from 6:00 a.m. to 10:00 p.m.) - Track record of exceeding operations KPI, such as Quality Assurance (QA) - Superior attention to detail. - Strong research...

4+ years of WFM/Business Intelligence experience or equivalent - 3+ years of experience in customer support operations - Experience in developing reports and dashboards using OBIEE, SQL, QuickSight or other reporting platforms - Bachelor's degree or significant college course work, or preferably in Engineering, Business Administration, Mathematics, Science...

Minimum 5 years of managerial and contact center experience. - Bachelor’s degree or equivalent in a field such as Business Administration, Human Resources or related. - 3+ years working at Amazon. - Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. - Advanced level of Microsoft Package...

An individual in this position must understand Amazon business operations and have a general understanding of statutory leaves and disability policies and laws, in addition to understanding the job accommodation processes including utilization of internal resources - 1+ years of experience managing case or providing support to employees on disability, leave...