Dls Case Manager, Dls Latam
hace 12 horas
2+ years working at Amazon
- +6 months in current role
- In-Progress or completed Bachelor's Degree (or equivalent) from an accredited university/school in Business or a related career
- 1+ Years of demonstrated customer service and communication skills, both verbal and in writing.
- Proven ability to think strategically.
- Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities.
- Demonstrated follow up skills in a fast-paced environment
Ability to build strong relationships and influence others while working in a cross functional environment.
- Experience working with Windows, Word, Excel, and PowerPoint
- Strong evidence of relationship-building across various internal departments within an organization.
- Strong communication and organizational skills.
- Strong time management and ownership of deliverables.
Job summary
Essential Responsibilities:
Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
- Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
- Critically assess and adjust the case management plan to an employee's changing needs
- Address and respond to sensitive situations
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event
- Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
- Identify and solve problems that may arise, sometimes with limited information
- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
- Communicate regular updates to employees and stakeholders both verbally and in writing
- Ensure compliance with standard work, federal/state regulations, and company policy
- Maintain system records to ensure accurate and timely information/documentation
- Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
- Other duties as assigned
Key job responsibilities
Includes but not limited to:
2- Log information into our centralized platform
3- Review documentation
5-Coordinate with payroll, PXT and or manager any discrepancies or details
6-Code into several systems payment and other type of HR information
7-Innovate on behalf of the customer, advocate to improve processes and SOPs'
About the team
DLS LATAM currently operates across Mexico, Colombia, Costa Rica, Argentina, Brazil, Chile and Peru.
We have a strong "DAY 1" culture since our business is always expanding and evolving.
We deal with multiple types of legislation and nuances which require uttermost attention to detail.
- Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters
-
Dls Escalations Specialist, Dls Escalations
hace 11 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree in HR, business, or other relevant field, or equivalent professional or military experience- 2+ years overall relevant experience, specializing in working with employees on disability, leave of absences, human resources, or employee relations functions.- Knowledge of federal and state disability laws regarding access for people with...
-
Manager, Dls
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree from accredited university - 3 year of team lead or supervisory experience, or serving in a team specialist or leadership role - Knowledge of federal and provincial disability laws regarding access for employees with disabilities; specifically, Accessible Canada Act. - Experience supervising customer service representatives or case...
-
Accommodation Consultant, Dls
hace 5 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAn individual in this position must understand Amazon business operations and have a general understanding of statutory leaves and disability policies and laws, in addition to understanding the job accommodation processes including utilization of internal resources - 1+ years of experience managing case or providing support to employees on disability, leave...
-
Dls Case Manager, Disability and Leave Services
hace 2 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree or 3+ years of professional experience. - 1+ year of experience in Human Resources or DLS. - Demonstrated Experience in MS Word, Excel, Access, Outlook and PowerPoint. Job summary Key job responsibilities - Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees - Serve as a...
-
Dls Case Manager, Disability And Leave Services
hace 8 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree or 3+ years of professional experience.- 1+ year of experience in Human Resources or DLS.- Demonstrated Experience in MS Word, Excel, Access, Outlook and PowerPoint.Job summaryKey job responsibilities- Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees- Serve as a point of...
-
Dls Manager, Manager
hace 1 día
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoMinimum 5 years of managerial and contact center experience. - Bachelor’s degree or equivalent in a field such as Business Administration, Human Resources or related. - 3+ years working at Amazon. - Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. - Advanced level of Microsoft Package...
-
Us Case Specialist
hace 4 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management - Bachelor’s degree from accredited university or equivalent experience - Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint Job summary Amazon’s Disability and Leave Services (DLS) team in the Employee...
-
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProven project management ability that shows how to organize, find solutions, and follow through to a successful conclusion - Proven leadership implementing projects in a fast-paced and rapidly changing environment - Graduate Degree Job summary At Amazon we're working to be the most customer-centric company on earth. To get there, we need exceptionally...
-
Quality Auditor
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree or 5 + years of professional or military experience- 1+ year of experience in Human Resources or customer service in a leave and/or disability field- 2+ years of relevant audit and/or operational experience.- Experience creating audits and outcome reports.- Experience in MS Word, Excel, Access, Outlook and PowerPointJob summaryAt Amazon we...
-
Dls Case Manager
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ years HR related field experience - In-Progress or completed Bachelor's Degree (or equivalent) in Business or a related career - 2+ Years of demonstrated customer service and communication skills - Proven ability with Windows, Word, Excel, and PowerPoint - Fluent in speaking, reading and writing in French and English Job summary This role provides...
-
Disability Case Management Specialist
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob SummaryWe are building a best-in-class case management program to deliver leave of absence, disability and accommodation services to Amazon employees across the U.S.The Case Specialist will be an individual contributor providing support for case management for leave of absence and disability life events. They are highly skilled in case review, document...
-
Quality Manager, Disability
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree in Finance, HR, IT or a related field - Four years of experience in any of the following quality related fields; auditing, ACES, Six Sigma, Lean, quality assurance, risk management or process improvement - Three years leading a team of direct and indirect reports - Experience with test planning, implementing and maintaining high quality...
-
Case Admin
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree- 2+ years professional experience.- 1+ Years of minimum experience in Human Resource Management or Case Management or Disability & Leave Management.- Demonstrated ability in MS Word, Excel, Access, Outlook and PowerPoint.Job summaryAt Amazon we believe that every day is still day one.The document admin associates will be an individual...
-
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the Role:">The Senior Quality Assurance Manager will be responsible for leading a team of quality auditors globally to deliver regular metrics and analysis of the overall health of the Disability Leave Services (DLS) program.">This role requires collaboration with internal and external stakeholders across geographic boundaries and varying levels of the...
-
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3+ years experience in program or project management - Experience using data and metrics to drive improvements - Experience working cross functionally with tech and non-tech teams Job summary Amazon’s Employee Services (ES) Employee Resource Center Disability Leave Services (ERC DLS) team is looking for an exceptionally motivated, talented and...
-
Case Manager
hace 11 horas
San José, Costa Rica Virginia Injury Law A tiempo completoIn personal injury law, a case manager plays a crucial role in supporting both attorneys and clients through the lifecycle of a case.Their primary responsibilities involve coordinating between clients, legal staff, medical providers, and sometimes insurance companies.Here's a breakdown of a case manager's role:
-
Accommodation Consultant
hace 18 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoA Bachelor's Degree from an accredited university, or equivalent experience- 1+ years of experience managing case or providing support to employees on disability, leave of absences, human resources, customer service or employee relations functions- Computer operating and database management skills- Proven experience working with Windows, Word, Excel, and...
-
Quality Manager, Erc
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo2 years experience managing a team- 2 years experience in a quality or coaching position that focused on auditing the work of employees and providing feedback- Experiencing working in a leadership, quality or training position in a contact center environment or similar operational environment- Bachelor's degree or equivalent experienceJob summaryJoin...
-
Clinical Case Manager
hace 1 semana
San José, San José, Costa Rica Iceberg Health Injury A tiempo completoJob SummaryWe are seeking a highly organized and detail-oriented Clinical Case Manager to join our team at Iceberg Health Injury.About the RoleThe Clinical Case Manager will be responsible for conducting outreach to English-speaking patients, gathering and updating information on their treatment status, doctor appointments, changes in medical care, work...
-
Case Manager
hace 6 días
San José, Costa Rica Virtual Staffing LLC A tiempo completoLegal case managers support attorneys and oversee the case management process at law firms. They organize and maintain case files, help manage caseload requirements, and monitor budgets, timelines, and billing for case completion. **Duties and Responsibilities**: - Collecting documents from clients like (police reports, hospital bills, etc.) - Sorting...