Process Improvement Specialist, HR Contact Center

Bachelor’s degree or 2+ years equivalent experience - 2+ years contact center and/or contact operations experience in a corporate environment, or equivalent experience. May be substituted for 2+ years HR experience. - Bi-lingual in Spanish and English Job summary Join Amazon's HR Employee Resource Center (ERC) team and help make a difference for all...

Descripción del Puesto">Gestiona el equipo de trabajo para asegurar un desempeño óptimo y eficiente, liderando al personal asignado para garantizar la calidad de los servicios ofrecidos. Evalúa periódicamente las actuaciones y apoya en su desarrollo personal y profesional.">Evaluación Periódica">La evaluación es clave para mejorar el rendimiento del...

Job SummaryAmzn Support Srvcs Costa Rica is seeking an exceptional Operational Excellence Specialist to support our Employee Resource Center Disability Leave Services (ERC DLS) team. In this role, you will play a key part in improving the operational performance and employee experience.About the RoleThis highly motivated and experienced individual will work...

At British American Tobacco, we are seeking a highly skilled and organized HR Contact Center Analyst to join our team in Heredia, CR.The ideal candidate will be the first point of contact for employees, providing guidance and information while maintaining high-quality service standards.Main Responsibilities:Handle incoming calls and resolve tickets from...

**Job Summary**We are seeking a skilled Payroll Specialist to join our team at Amzn Support Srvcs Costa Rica.**Key Responsibilities:**Owning the payroll processing cycle for a country or company, depending on size and complexityEnsuring payroll balances and controls at input and output (Source to Gross, Gross to Net)Providing payroll accounting...

Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - 3+ year(s) of experience in Human Resources, Case Management, Quality Assurance (QA), Investigation, Payroll, Risk and/or escalation roles in corporate...

NETCOM Business Contact CenterRequisitos del PuestoGestionar y liderar el equipo de trabajo asignado de manera eficiente, asegurando la calidad de los servicios y proyectos. Evalúa periódicamente su desempeño y promueve el desarrollo personal y profesional de tus colaboradores.Para ello se busca a un candidato con experiencia mínima de 2 años en manejo...

Job DescriptionPfizer's Global Business Services (GBS) is seeking a highly skilled Global Process Optimization Manager to join our team. As a key member of our Core HR Services organization, you will be responsible for enabling a best-in-class employee experience by providing experience design and process optimization expertise to a team responsible for...

About CitiCiti, a global financial institution, seeks an experienced IT Process Improvement Specialist to join our team. As a leading bank, we strive to provide innovative solutions and exceptional service to our customers.Job SummaryWe are looking for a skilled professional with expertise in process improvement, project management, and technology concepts...

We are seeking a talented Process Improvement Specialist to join our team at Equifax. As a Process Improvement Specialist, you will have the opportunity to conduct root cause analyses and mapping for improving processes. You will be responsible for performing data analysis and providing preventative corrective recommendations to improve quality across...

About the RoleWe are seeking a seasoned Senior HR Generalist Specialist to join our team at Citi. In this role, you will be responsible for delivering day-to-day HR support to client groups and identifying opportunities to serve employees beyond initial requests.The ideal candidate will possess strong analytical skills, attention to detail, and the ability...

Join TransPerfect, a global leader in the language services industry.We are seeking an experienced Senior Contact Center Operations Director to oversee the day-to-day operations of our contact center in Alajuela, Costa Rica.The successful candidate will be responsible for managing a team of Team Leaders/Supervisors, ensuring program productivity, quality,...

Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - 3+ year(s) of experience in Human Resources, Case Management, Quality Assurance (QA), Investigation, Payroll, Risk and/or escalation roles in corporate...

About the Role">We are seeking a highly skilled Senior HR Operations Specialist to join our Amzn Support Srvcs Costa Rica team. As a key member of our HR Shared Service Center, you will play a crucial role in maintaining and managing digital and physical personnel files, partnering with diverse teams to deliver exceptional day-one experiences for new...

About StrykerStryker is a leading medical technology company that makes healthcare better. With innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine, the company impacts more than 100 million patients annually.Career OpportunityWe are looking for a skilled Financial Process Improvement Specialist to join our team...

Why Patients Need You Our Core HR Services team is comprised of dedicated, solution oriented and agile colleagues who think big, challenge the status quo to create room for meaningful work. What You Will Achieve The Core HR Services, Global Process & Operations Sr Associate, will be responsible for managing the administrative aspects that enable the best...

At Equifax, we are seeking a highly skilled Process Improvement Specialist to join our team. This is an exciting opportunity for a motivated individual to drive process improvement initiatives and contribute to the growth of our organization.The ideal candidate will have a strong background in industrial engineering, with experience in process improvement...

A completed Bachelor’s Degree from an accredited university. - Proven ability to manage customer contacts in a fast-paced environment. - At least +2 years at Amazon or 5 year of equivalent work experience. - Superior attention to detail. - Exemplify high judgement. - Strong research and Root-Cause Analysis. - Demonstrated ability to independently...

**Descripción**: Organizar y dirigir al personal del Contact Center con el objetivo del cumplimiento de los KPIs del área tales como tasa de contactabilidad, tiempos de contacto, generación de oportunidades de venta y experiência de usuario en Servicio al Cliente.

**Summary**: The team at Europe Express is looking for an experienced, dynamic, travel industry professional to lead our inside sales support team. The Contact Center Manager is responsible for managing the daily duties and workflows of pre-trip requests from the travel agent community. **What You Will Be Doing**: - Actively leading and supporting contact...