Amazon Employee Resource Center Leader

Company OverviewWe are Amzn Support Srvcs Costa Rica, a leading provider of HR support services. Our team is dedicated to delivering exceptional employee experiences.Job DescriptionThis role as an Employee Resource Center Specialist will focus on providing multi-language support to internal customers. You will be the front face of our service, answering...

Job DescriptionWe are seeking an Amzn Employee Resource Center Agent to join our team. This role will focus on providing multi-language support to internal customers. You will be the front face of our service, answering questions and resolving issues via our phone system.As a key member of our team, you will provide training and communication to HR partners...

About the RoleThis is an exciting opportunity to join our HR team at Amzn Support Srvcs Costa Rica as an Employee Resource Center Associate. In this role, you will play a vital part in supporting Amazon's employees across the EMEA region by providing top-notch customer service and resolving HR-related queries.Key ResponsibilitiesDeliver exceptional customer...

Job Description:As a Customer Experience Advocate at Amzn Support Srvcs Costa Rica, you will be the first point of contact for Amazon employees seeking HR support. Your primary responsibility will be to provide timely and effective assistance in resolving HR-related inquiries, demonstrating empathy and understanding throughout the process.About the Team:The...

Bachelor's degree or equivalent experience- 5+ years as manager of managers, directly leading large-scale customer-facing operations- 5+ years HR experience- Lean Six Sigma certification or verifiable training, or equivalentJob summaryAre you an experienced Operations Manager looking to have a global influence at Amazon?The Corporate Support Service Leader...

Amzn Support Srvcs Costa Rica is seeking a highly motivated Senior Workforce Analyst to join our Employee Resource Center (ERC) team. The ERC plays a critical role in providing customer service to Amazon employees via phone.About the Team:The ERC team uses employee feedback, activity data, and metrics to identify current problems and eliminate them. As a...

Fluency in Spanish & English.- HR experience or 2+ years of Amazon experience- Computer literacy (Excel, Work, PowerPoint, Outlook).- Ability to work in international teams where team members are in different locations and belong to different cultures.- Excellent verbal and written communication skills- Must be complying with quality and productivity...

Amazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- High School Diploma.- B1+ English proficiency.- 6+ months of working experience in corporate environments (AND/OR) university volunteering, internship or...

**Job Overview**Selling Partner Support Associates support businesses who sell their products through the Amazon marketplace platform, helping them reach consumers locally and globally.**Key Responsibilities Include:**Identify customers' needs, clarify information, research every issue, and provide solutions.Document all Selling Partner interactions and...

**About the Role**We are seeking an experienced leader to manage the daily activities of our package centers. As a Small Package Operations Business Manager Central, you will be responsible for ensuring the efficient operation of our facilities, meeting service commitments, and driving business growth.Main Responsibilities:Foster a culture of safety,...

About the Role:Job SummaryWe are seeking a highly skilled Human Resource Business Partner to join our team in San Jose, Costa Rica. As a key member of our HR department, you will be responsible for providing strategic HR support to our organization.Main Responsibilities:Performance Management: Develop and implement performance management processes to drive...

Job SummaryThe Amazon Corporate Support Service Leader is a key position responsible for the overall performance and service delivery of the EMEA & APAC ERC Corporate Support Operations team. As an experienced Operations Manager, you will set the vision and direction for the team by driving continuous innovation and creating a working environment that...

3+ years experience in program or project management- Experience using data and metrics to drive improvements- Experience working cross functionally with tech and non-tech teamsJob summaryAmazon's Employee Services (ES) Employee Resource Center Disability Leave Services (ERC DLS) team is looking for an exceptionally motivated, talented and experienced...

About the RoleThis is a challenging and rewarding opportunity for an experienced leader to join our contact center team. As a Call Center Operations Manager, you will be responsible for managing daily business operations, including workforce management, training, information technology, and quality teams.You will lead Team Leaders/Supervisors to ensure...

About UsCosta Rica's Call Center is a leading provider of customer service solutions. Our mission is to deliver exceptional support to our clients while fostering a positive and inclusive work environment.Why Work with Us?We offer a unique opportunity to join a dynamic team of customer service professionals who share a passion for delivering exceptional...

Bachelor's degree related to Business Administration, Engineering industries.- 5+ years of experience as Front-line Manager/Lead in corporate environments (and/or) 2+ years of experience as Group Manager leading and developing front-line managers- 2+ years of experience in internal and external stakeholder, performance and escalation management.- Advanced MS...

Job Overview:The Employee Resource Center (ERC) Representative plays a vital role in supporting Amazon employees by addressing their HR-related queries. As an ERC Representative, you will utilize your analytical and problem-solving skills to find efficient solutions to complex HR issues while ensuring a world-class employee experience.About the Role:The ERC...

**Company Overview**Shopping Experience Protection Operations (SEPO) is a crucial department at Amazon Support Services Costa Rica Srl. Our mission is to build and maintain selling partner trust by preventing various forms of seller abuse and reinforcing customer trust in our stores.We address risk from Selling Partner accounts across three areas: (A)...

Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's degree completed.- 3+ years of experience in Human Resources or Shared Services.- 5+ years of experience as Front-line Manager/Lead/Supervisor...

Job DescriptionAs a Technical Support Associate at Amazon Support Services Costa Rica Srl, you will play a critical role in providing technical support to our customers. You will be responsible for troubleshooting and resolving complex technical issues related to AWS products and features. You will work closely with other customer support teams to ensure a...