Technical Support Associate

hace 7 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Description

As a Technical Support Associate at Amazon Support Services Costa Rica Srl, you will play a critical role in providing technical support to our customers. You will be responsible for troubleshooting and resolving complex technical issues related to AWS products and features. You will work closely with other customer support teams to ensure a consistent and high-quality level of support.

About the Role

Key responsibilities include:

  • Providing technical support to customers via phone, email, and chat.
  • Troubleshooting and resolving complex technical issues related to AWS products and features.
  • Working with other customer support teams to ensure a consistent and high-quality level of support.
  • Collaborating with internal stakeholders to identify root causes of customer issues and areas for improvement.

Requirements

To succeed in this role, you will need:

  • 1+ years of technical experience working with computer systems and technology components such as internet browsers, cloud storage services, and CRM ticketing systems.
  • 6+ months of experience in Contact Center and/or customer-facing roles in a fast-paced environment.
  • General knowledge in one or more technology domain areas (e.g., cloud computing, internet, network, software, systems).
  • Ability to communicate effectively in English (written and spoken) within technical and business settings.
  • High school diploma.

Why Work with Us

We value innovation, creativity, and teamwork. We are committed to furthering our culture of inclusion and have more than thirteen employee-led affinity groups reaching over 90,000 employees across hundreds of chapters globally. We offer a supportive team culture that celebrates knowledge sharing and mentorship, as well as ongoing training and development opportunities to help you grow your skills and expertise.


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