Aws Cs Technical Support Specialist

hace 7 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Company Overview

Amazon Support Services Costa Rica Srl is a leading provider of technical support services. Our team is dedicated to delivering exceptional customer experiences, and we are seeking a skilled Technical Support Associate to join our AWS customer service team.

About the Role

We are looking for a highly motivated and detail-oriented Technical Support Associate to provide innovative customer service to address billing, account access, and authentication inquiries. You will work with other customer support teams to ensure a consistent and high-quality level of support. Your responsibilities will include identifying root causes of customer issues, areas for improvement, and providing valuable feedback to business and development teams.

Required Skills and Qualifications

To succeed in this role, you will need:

  • 1+ years of technical experience working with computer systems and technology components such as internet browsers, cloud storage services, and CRM ticketing systems.
  • 6+ months of experience in Contact Center and/or customer-facing roles in a fast-paced environment.
  • General knowledge in one or more technology domain areas (e.g., cloud computing, internet, network, software, systems).
  • Ability to communicate effectively in English (written and spoken) within technical and business settings.
  • High school diploma.

Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • Flexible working hours.
  • Ongoing training and development opportunities.
  • A supportive team culture that celebrates knowledge sharing and mentorship.

Other Opportunities

This role requires the ability to work on weekends and/or evenings. We are committed to furthering our culture of inclusion and have more than thirteen employee-led affinity groups reaching over 90,000 employees across hundreds of chapters globally. If you are passionate about delivering exceptional customer experiences and want to grow your skills and expertise, please apply for this exciting opportunity.



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