Erc Workforce Management Senior Analyst, Erc Wfm

4+ years of WFM/Business Intelligence experience or equivalent- 3+ years of experience in customer support operations- Experience in developing reports and dashboards using OBIEE, SQL, QuickSight or other reporting platforms- Bachelor's degree or significant college course work, or preferably in Engineering, Business Administration, Mathematics, Science or...

Must have 3+ years of training experience - For internals must be Level 3 or Level 4 - Be in good standing, no Disciplinary Actions. - Ability to interact and build rapport with employees of all levels - Experience communicating and presenting information to groups in a way that is understandable and easy to follow. - Proficiency with Microsoft Office tools...

A completed Bachelor's Degree from an accredited university.- Proven ability to manage customer contacts in a fast-paced environment.- At least +2 years at Amazon or 5 year of equivalent work experience.- Superior attention to detail.- Exemplify high judgement.- Strong research and Root-Cause Analysis.- Demonstrated ability to independently problem-solve.-...

Customer service industry experience (at least 6 months). - Microsoft Office Proficiency (Word, Excel, Outlook). - Experience dealing with customers and use of empathy skills - Fluent communication and writing skills in English (85%). - Schedule flexibility (as we support a 24x7 operations). - Ability to manage confidential and sensitive employee information...

Customer service industry experience (at least 6 months).- Microsoft Office Proficiency (Word, Excel, Outlook).- Experience dealing with customers and use of empathy skills- Fluent communication and writing skills in English (85%).- Schedule flexibility (as we support a 24x7 operations).- Ability to manage confidential and sensitive employee information and...

1+ years of related contact center management experience - 2+ years or more people management experience - Bachelor's degree or advanced college education - Experience working in a contact center environment - Experience conducting interviews and making effective hiring decisions - Demonstrated customer service and communication skills, both verbal and in...

Bachelor's degree or 3+ years Amazon experience, or 5+ years equivalent work experience- 3+ years as manager in contact center experience in a corporate environment or similar frontline operation- 3+ years HR experience (HR Specialist preferred)- Proficient in English, both verbal and writtenJob summaryJoin Amazon's HR team and help make a difference for all...

Job SummaryThe ERC Trainer is responsible for performance and capability development of ERC Associates. Key responsibilities include facilitating learning in the classroom, effectively managing classroom environments, maintaining a high level of professionalism, and preparing and coordinating training events.

A completed Bachelor’s Degree from an accredited university. - Proven ability to manage customer contacts in a fast-paced environment. - At least +2 years at Amazon or 5 year of equivalent work experience. - Superior attention to detail. - Exemplify high judgement. - Strong research and Root-Cause Analysis. - Demonstrated ability to independently...

3+ year as HR Generalist or Contact Center in a corporate environment - Proven ability to manage customer contacts in a fast-paced environment - Schedule flexibility, including weekends (shifts may vary from 6:00 a.m. to 10:00 p.m.) - Track record of exceeding operations KPI, such as Quality Assurance (QA) - Superior attention to detail. - Strong research...

2+ years of ERC Amazon experience - Currently in an L4 position - Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management). - Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or...

Employee Resource Center (ERC) Manager Job DescriptionWe are seeking an experienced professional to fill the role of ERC Manager at Amzn Support Srvcs Costa Rica. The ideal candidate will have excellent leadership skills and experience in managing teams to achieve high service delivery and execution.Main Responsibilities:Set the vision, direction, and...

Fluency in Spanish & English. - HR experience or 2+ years of Amazon experience - Computer literacy (Excel, Work, PowerPoint, Outlook). - Ability to work in international teams where team members are in different locations and belong to different cultures. - Excellent verbal and written communication skills - Must be complying with quality and productivity...

Fluency in Spanish & English.- HR experience or 2+ years of Amazon experience- Computer literacy (Excel, Work, PowerPoint, Outlook).- Ability to work in international teams where team members are in different locations and belong to different cultures.- Excellent verbal and written communication skills- Must be complying with quality and productivity...

Italian and English native or C1 proficiency - 2+ years of experience of managing a team and/or equivalent Amazon Employee Services experience. - Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management). - Bachelor's degree or advanced college education in a related field...

2+ years of experience of managing a team and/or equivalent Amazon Employee Services experience. - Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management). - Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration,...

About Our Team">Our team is dedicated to providing exceptional customer service and support to our clients. We're a collaborative and fast-paced environment that thrives on innovation and creativity.">Job Summary">We're seeking a highly skilled Workforce Management (WFM) professional to join our team as a Workforce Analyst for SEPO Vertical. In this role,...

Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. - Strong numerical and analytical skills - Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances -...

**Job Overview**We are seeking a seasoned Workforce Management (WFM) expert to lead our End-to-End delivery, overseeing team management for large operations in multinational locations.The ideal candidate will have extensive experience in WFM delivery and financial planning, with strong leadership skills to motivate and guide a team of representatives and...

Excellent analytical and mathematical skills.- Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.- Strong numerical and analytical skills- Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances-...