Sr. Admin, Benefits, Erc Sr. Benefits Admin

hace 7 días


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

1+ years of experience working in Benefits and/or Human Resources role (preferably in a contact center or share service environment)
- 1+ years of experience in Benefits or Medical industry
- Bachelor’s Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology or alike) or 2+ years of HR/benefits related experience
- Experience working within a global organization

Job summary
Join Amazon's Employee Resource Center (ERC) Benefits team, and help make a difference for all Amazonians The ERC provides HR assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels - phone, web case and chat. The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.
- Excellent organizational and time management skills
- Strong customer service focus
- Excellent verbal and written communication skills required
- Ability to understand benefit terms and programs
- Disciplined problem-solving skills and ability to execute solutions
- The ability to prioritize quality and customer experience
- Quick to take action to address an issue, and demonstrate strong judgement/decision making
- Experience with rapid and complex changing work environment

Preferred qualifications
- Bilingual French or Spanish a plus
- Ability to adapt to a flexible working environment
- Proficient with Microsoft Office Suite or similar software.


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