Account Executive

hace 6 días

San José, Costa Rica Microsoft A tiempo completo

Microsoft is empowering every person and every organization on the planet to do more and achieve more. We have set ourselves three bold ambitions: create more personal computing, reinvent productivity and business processes and build the intelligent cloud.

Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. As part of our transformation, one of our key areas of focus is the modernization of our sales motions.

The Digital Sales organization is a newly formed organization with a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses. This organization is at the forefront of establishing a new sales model leveraging modern technology and big data and analytics to drive impactful demand response and targeted sales coverage.

The Account Executive allows Microsoft to better serve our clients realize the potential of Microsoft Technologies and be at the forefront of the transition to a mobile-first and cloud-first organization.

This role is dedicated to increasing revenue and improving customer satisfaction through senior account management working in tandem with Microsoft Partners within a territory of accounts.

The Account Executive adds value by developing and maintaining strong customer relationships that include building relationships with executives at the Chief-level (CxO) as well as other Business and Technical Decision Makers within the customers’ organizations. This role is unique in its ability to effectively leverage technology and extensive members of the virtual sales team to build strong relationships with the accounts in its portfolio. It is also unique in its ability to work directly with and through Microsoft Partners to meet customer needs.

**Responsibilities**:
Customer Engagement
- Establishes and maintains customer engagements. Maximizes value of customer contact. Documents and synthesizes customer contacts for maximum effectiveness. Coaches others on customer relationships and engagement. Maintains breadth and depth of customer relationships and increases level of customer contacts. Maintains contacts across lines of business. Implements tiered approach to cadence and depth of contacts. Advocates for customers (voice of the customer) within the organization/Microsoft. Serves as central point for all customer communications. Manages relationships on behalf of the customer. Delivers value-based solutions for customer. Introduces different resources based on customer contacts. Correctly aligns resources (e.g., partners, v-team). Reaches out to and engages with customers through digital channels.
- Conducts background research on existing customers. Captures and shares internally and externally key learnings about customers, history, and interest. Understands customer business and desired outcomes. Uses available digital tools to conduct and compile research. Applies lessons learned to future research. Relates customer priorities to Microsoft priorities and strategy. Demonstrates knowledge across industry and takes relevant use cases to customers.
- Ensures continuity of customer accounts and monitors customer satisfaction metrics (e.g., timeliness and quality of contact). Follows up and incorporates feedback from customers into future engagements. Ensures implementation matches intent and follows up as needed. Serves as resource for others on customer satisfaction best practices. Manages primary contact appropriately to ensure feedback is gathered from the correct sources on an ongoing basis.

Account Management
- Attends to and proactively addresses contract renewals. Educates customers on available licensing platforms. Presents licensing fundamentals in conversations with customers. Identifies opportunities to consolidate SKUs and/or cross-sells and upsells in accordance with customer priorities and outcomes. Collaborates proactively with partners to scale and maximize resources effectively.
- Determines priority and depth for each account in portfolio. Marshals resources to develop plan to execute against prioritization. Determines plan to meet or exceed quota based on customer analysis and available resources. Develops internal resources to support current and future customer engagements. Ensures cohesive plan across consumption, ads, upsell, and renewal. Creatively leverages programs to scale across customers. Leverages existing sales plays and prioritized partners to drive new business and pipeline creation.
- Collaborates with others, both internally and externally to Microsoft in order to achieve revenue targets. Manages key stakeholders to meet critical deadlines. Orchestrates strategic conversations internally or externally to match teams and resources to customer needs and to streamline customer experience.
- Identifies and qualifies opportunities and pursues through lifecycle. Drives adoption through to cross

  • Account Executive

    hace 1 semana

    San José, San José, Costa Rica Officespace A tiempo completo

    Account Executive – Greetly Visitor Management Solutions - What You'll Do: As an Account Executive (AE) for Greetly at OfficeSpace, your mission will be driving the growth of our innovative visitor management solution.In this role, you will identify potential clients, manage the sales process from initial contact through to closure, and maintain strong...

  • Account Executive

    hace 4 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is empowering every person and every organization on the planet to do more and achieve more.We have set ourselves three bold ambitions: create more personal computing, reinvent productivity and business processes and build the intelligent cloud.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging...

  • Marketing Account Executive

    hace 7 días

    San Francisco, Heredia, Costa Rica Prodigious A tiempo completo

    About the RoleWe are seeking an experienced Senior Account Executive to join our team. The ideal candidate will have a proven track record of delivering high-quality results and exceeding client expectations.The successful candidate will be responsible for managing client relationships, developing and implementing marketing strategies, and ensuring seamless...

  • Remote Account Executive Opportunity

    hace 20 horas

    San José, San José, Costa Rica Tripleten Teletrabajo Freelance A tiempo completo

    Job Description:We are seeking a high energy, enthusiastic, and people driven Contract Account Executive for our US b2c sales team working with US Customers. This role collaborates closely with our Sales and Marketing Teams to prospect, qualify, and close new sales.

  • Field Sales Account Executive Manager

    hace 20 horas

    San José, San José, Costa Rica Cummins Inc. A tiempo completo

    **About the Role**We are looking for a skilled Field Sales Account Executive Manager to manage and grow our sales territory.This individual will be responsible for prospecting new business opportunities, developing and maintaining customer relationships, and achieving sales targets.As a key member of our sales team, you will work closely with...

  • Digital Account Executive

    hace 2 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create...

  • Multinational Account Executive

    hace 6 días

    San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    Job DescriptionIn this role as a Multinational Account Executive, you will be responsible for establishing and maintaining relationships with key customer decision-makers at all levels within the customer organization, including introducing BCD Travel senior management to the customer.You will consult with clients to identify short-term and long-term...

  • Food Delivery Account Executive

    hace 1 semana

    San José, San José, Costa Rica Didi Global A tiempo completo

    At DiDi Global, we believe that diversity and inclusion are essential for driving business growth and innovation. We are committed to building an inclusive and diverse team that reflects the communities we serve. Our team is passionate about delivering exceptional customer experiences and driving business growth through strategic partnerships.About the...

  • Account Executive

    hace 4 días

    San Rafael, Costa Rica Tokeet A tiempo completo

    **Company Description**: Tokeet provides SaaS software and support for our customers. This burgeoning industry is sometimes called Property Management Software (PMS), and it is all about managing the tasks necessary to coordinate bookings on multiple websites, communicate with guests and work staff, using AI to set prices, and handle virtual paperwork like...

  • Sales Account Executive

    hace 1 semana

    San José, San José, Costa Rica Ua Brands A tiempo completo

    Overview ABOUT UA/UNIFORM ADVANTAGE BRANDS For over 35 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions.We are proud to support our valued customers - true heroes giving back with every shift.Our culture includes a long history of philanthropy and community support.Our strong values and...

  • Account Executive

    hace 1 día

    San José, San José, Costa Rica Tripleten Teletrabajo Freelance A tiempo completo

    About TripleTen TripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way,...

  • Sales Account Executive

    hace 1 semana

    San José, Costa Rica Uniform Advantage Brands A tiempo completo

    **ABOUT UA/UNIFORM ADVANTAGE BRANDS** **ABOUT THE ROLE** This is a great opportunity to join a growing, global organization. The Sales Account Executive will obtain and cultivate new accounts through incoming leads, social selling, pipeline management. The position is accountable for meeting monthly, quarterly, and annual revenue, gross profit, and sales...

  • Senior Account Executive

    hace 4 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleThe Account Manager will work closely with cross-functional teams to deliver exceptional customer experiences and drive business growth through strategic account planning and execution.You will analyze market trends, competitor activity, and customer behavior to identify opportunities for upselling and cross-selling.This role requires strong...

  • Sales Account Executive

    hace 6 días

    San José, San José, Costa Rica Uniform Advantage Brands A tiempo completo

    **ABOUT UA/UNIFORM ADVANTAGE BRANDS****ABOUT THE ROLE**This is a great opportunity to join a growing, global organization.The Sales Account Executive will obtain and cultivate new accounts through incoming leads, social selling, pipeline management.The position is accountable for meeting monthly, quarterly, and annual revenue, gross profit, and sales...

  • Digital Account Executive

    hace 3 semanas

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create...

  • Inside Account Representative

    hace 1 día

    San José, San José, Costa Rica Td Synnex A tiempo completo

    **Job Purpose**:Are you passionate about sales and dedicated to providing exceptional service to clients?TD SYNNEX welcomes you to join us as an **Inside Account Representative**.In this role, you'll focus on specific client accounts, driving revenue growth and contributing to organizational profitability.If you're a seasoned professional with a knack for...

  • Inside Account Representative

    hace 3 semanas

    San José, Costa Rica TD SYNNEX A tiempo completo

    **Job Purpose**: Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Representative role, you work with specific, identified accounts. Position owns the...

  • Inside Account Representative

    hace 1 semana

    San José, Costa Rica TD SYNNEX A tiempo completo

    **Job Purpose**: Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Representative role, you work with specific, identified accounts. Position owns the...

  • Inside Account Rep

    hace 1 semana

    San José, Costa Rica TD SYNNEX A tiempo completo

    **Job Purpose**: Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Representative role, you work with specific, identified accounts. Position owns the...

  • Inside Account Rep

    hace 5 días

    San José, Costa Rica TD SYNNEX A tiempo completo

    About the Role: Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Representative role, you work with specific, identified accounts. Position owns the...