Guest Experience Supervisor
hace 4 días
We are seeking a seasoned Guest Experience Supervisor to lead our rooms division team at the Costa Rica Marriott Hotel Hacienda Belen.
About the RoleThis is a full-time, non-management position that involves supervising staff, managing day-to-day operations, and ensuring exceptional guest experiences.
Key Responsibilities- Process all guest check-ins, verifying their identity, form of payment, room assignment, and issuing room keys.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information and ensure rates match market codes, documenting exceptions as necessary.
- Secure payments prior to issuing room keys, verify/adjust billing, and balance receipts.
- Compile and review daily reports/logs/contingency lists, complete cashier and closing reports, and supply guests with directions and property information.
- A minimum of [insert time] years of experience in a related field, preferably in hotel operations or management.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, guests, and management.
- Detailed knowledge of accounting procedures, including manual authorizations and financial reporting.
- Ability to work independently and as part of a team, prioritizing tasks and meeting deadlines under pressure.
- A competitive salary and benefits package, including medical, dental, and vision coverage.
- Opportunities for career growth and professional development within the company.
- A dynamic work environment with a diverse team of professionals.
- The chance to make a real difference in the lives of our guests and colleagues.
Marriott International is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and passion for delivering exceptional guest experiences.
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