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Global Delivery Director
hace 2 semanas
Company Overview
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.
Job Description
The Global Delivery Lead will be responsible for end-to-end accountability of operational delivery, team execution, customer relationship, and Line of Business (LOB) growth. This role will involve collaborating with senior management in the development of performance goals and long-term operational plans.
Responsibilities
- Develop and implement strategic goals for operational efficiency, increased productivity, and minimizing cost.
- Collaborate with senior management to develop performance goals and long-term operational plans.
- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
- Manage and maintain strong relationships with clients, maintaining continuous lines of communication.
- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles.
- Responsible for LOB performance metrics achievement; plan, monitor, and analyze key metrics for the day-to-day performance of operations.
- Lead team with integrity and establish a trusting, inclusive, and productive environment.
- Develop & maintain business unit knowledge in Tek Experts.
- Serve as part of the escalation path for operational issues.
- Manage Operations Managers and Senior Operations Managers, attending regular operational and business review meetings.
People Responsibilities
- Play a key role in building management depth by providing guidance and mentorship to all levels of leadership within the line of business.
- Communicate the strategy and guide operations managers in attracting, retaining, and developing talent while driving continuous improvement culture and engagement initiatives.
- Ensure global performance management process is in place, with a coaching culture to ensure all employees develop and grow.
- Coach, mentor, and inspire the operations management team to deliver high employee engagement.
- Promote a culture that encourages top performance and high morale.
Qualifications
Bachelor's degree or equivalent work experience required, preferred ITIL or related certifications, master's degree.
