Customer Care Specialist

hace 4 días


San José, San José, Costa Rica Emerson A tiempo completo

About Emerson

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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, we help customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

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Our Mission

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We are committed to helping our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. Our team members thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet.

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The Role

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As a Customer Care Administrator, you will play a vital role in delivering exceptional customer service experience by handling online store support from collecting and verifying customer information to recording/registering them, walking them through using the store and submitting requests to the appropriate group.

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Responsibilities

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  1. ">
  2. Validates customer information and product inquiries, including its levels, classification, and tiering">
  3. Logs/Records inquiries and new customers in the system, including records updating like request for address book set-up">
  4. Handles online store support - from collecting and verifying customer information, recording/registering them, walking them through using the store and submitting request to the appropriate group (ITSS, CVDH etc.)">
  5. Participates in projects related to process and quality improvement by hearing the voice of the customers (VOC) in their day-to-day interaction">
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Requirements

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  • Education: Currently studying preferred">
  • Experience: at least 1 year of customer service experience">
  • Solid prioritizing and organizational skills along with being a self-starter">
  • Portuguese/ English/ Spanish Advanced level">
  • Willing to work on flexible shift schedule based on business needs">
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Benefits

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At Emerson, we offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries.

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Contact Us

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No calls or agencies please.


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