Leadership Director, Global Service Operations
hace 2 meses
Key Responsibilities
• Develop and direct the business strategy for the Costa Rica Business Service Center (BSC) in alignment with Edwards' culture, goals, and objectives.
• Foster a culture of innovation, collaboration, accountability, and continuous development within the business services organization.
• Manage the budget and financial performance of the site, ensuring cost-effectiveness.
• Lead and implement communications and engagement initiatives aligned with corporate standards.
• Partner with senior management to provide change leadership and onboarding assistance.
External Focus
• Develop and direct a strategy to represent Edwards as a BSC in the region and build strong relationships with related professional organizations and community groups.
Facilities Responsibilities
• Control the day-to-day operations of the facility and related projects, in partnership with the corporate facilities organization.
Requirements
• Bachelor's Degree in Business, Finance, Management, or related field, with related experience in service center / shared service, customer service, global operations, contact center operations.
• Demonstrated track record in people management.
• Strong understanding of shared services models, leading practices, processes, and technologies.
• Excellent leadership, communication, and interpersonal skills.
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