Technical Support Specialist

hace 4 días


Paraíso, Paraíso, Costa Rica Iron Service Global Inc A tiempo completo

About the Role:

We are seeking a skilled Technical Support Specialist to join our team at Iron Service Global Inc. as a Desktop Services Technician.

Key Responsibilities:

This role involves providing customer-facing end-user support, including installing and configuring desktops, laptops, mobile devices, and associated peripherals and software. Additionally, you will perform break-fix tasks, desk-side support, migrations, refreshes, and updates on-site. You will also be responsible for managing ticket queues, ensuring timely resolution, and coordinating with vendors for hardware repairs or replacements.

Required Skills and Qualifications:

  • Minimum 1-3 years of experience in field services or a related field
  • Experience in service delivery, end-user hardware and software configuration, and troubleshooting
  • Ability to provide quality services to end-users, including communication and problem-solving skills

About the Opportunity:

This is a full-time contract position with a competitive salary range of $8,000,000 - $9,000,000 per month. The ideal candidate should be able to commute or relocate to Cartago, Provincia de Cartago. A high level of proficiency in Active Directory, ticketing systems, and technical documentation is preferred.



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