Desktop Support Specialist

hace 2 meses


Paraíso, Paraíso, Costa Rica Sharp Brains Ltd A tiempo completo

• As a Desktop Support Specialist, you will provide top-notch technical support to our team at Sharp Brains Ltd. Your primary responsibility will be to resolve customer issues promptly and efficiently, ensuring seamless communication throughout the process.

• With a strong background in IT, you will be required to work closely with vendors to resolve complex AV issues, maintain accurate ticket updates, and perform preventative maintenance tasks on computers, laptops, and printers.

• To be successful in this role, you should possess excellent analytical, troubleshooting, and problem-solving skills. Additionally, you will need to be adaptable, flexible, and able to prioritize tasks effectively to meet Service Level Agreements.

• We are looking for a skilled Desktop Support Specialist who is proficient in Windows 7-10, Microsoft Active Directory, and helpdesk ticketing systems. Experience with mobile device management, enterprise encryption solutions, and Windows PC/laptop management via Active Directory is a plus.

• If you are a motivated and organized individual with a passion for IT, we encourage you to apply for this exciting opportunity.

• The successful candidate will be required to work off-hours and weekends when necessary, but we offer a competitive salary and a dynamic work environment.



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