Sales Operations Lead
hace 4 días
We are seeking a highly skilled Sales Operations Manager to lead our Customer Care and Operations Team. This role combines effective sales management with operational efficiency, driving customer satisfaction and revenue growth.
Key Responsibilities:
- Lead daily operations: Guide the sales team in their daily tasks, ensuring they have the necessary tools and support to succeed, focusing on modern sales techniques and customer relationship management.
- Manage sales representatives: Manage daily sales team assignments such as lead distribution, sales pipeline management, proactive problem resolution, among other functions.
- Drive sales from high-volume leads: Actively pursue sales opportunities from a large volume of leads in an outbound sales environment.
- Enhance sales techniques: Provide ongoing training to the team on the latest sales strategies and tools to boost effectiveness.
- Develop and implement sales strategies: Create innovative approaches to meet and exceed sales targets.
- Maintain customer service excellence: Maintain high standards of customer service to improve customer retention, satisfaction, reviews, and referrals.
- Analyze sales data and market trends: Use analytics to steer the team towards effective strategies and identify growth opportunities.
- Optimize sales processes: Streamline procedures to enhance team productivity and efficiency.
- Foster team collaboration: Work closely with other departments to align sales strategies with broader company goals.
Requirements:
- Bachelor's or master's degree.
- Minimum of 5 years in sales leadership, with significant customer service management experience.
- Proven success in achieving sales targets and driving customer service excellence.
- Skilled in training and developing sales teams.
- Proficient in CRM software and sales analytics tools.
Salary Information:
The estimated salary for this position is $80,000 - $120,000 per year, depending on experience and qualifications. The salary range includes progressive increases based on performance, access to paid time off (PTO) for a healthy work-life balance, quarterly commission program, additional perks, professional growth opportunities, team performance bonuses, and annual performance bonus.
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