Sales Operations Lead

hace 4 días


Paraíso, Paraíso, Costa Rica Placidway A tiempo completo
Sales Operations Manager Job Description

We are seeking a highly skilled Sales Operations Manager to lead our Customer Care and Operations Team. This role combines effective sales management with operational efficiency, driving customer satisfaction and revenue growth.

Key Responsibilities:

  • Lead daily operations: Guide the sales team in their daily tasks, ensuring they have the necessary tools and support to succeed, focusing on modern sales techniques and customer relationship management.
  • Manage sales representatives: Manage daily sales team assignments such as lead distribution, sales pipeline management, proactive problem resolution, among other functions.
  • Drive sales from high-volume leads: Actively pursue sales opportunities from a large volume of leads in an outbound sales environment.
  • Enhance sales techniques: Provide ongoing training to the team on the latest sales strategies and tools to boost effectiveness.
  • Develop and implement sales strategies: Create innovative approaches to meet and exceed sales targets.
  • Maintain customer service excellence: Maintain high standards of customer service to improve customer retention, satisfaction, reviews, and referrals.
  • Analyze sales data and market trends: Use analytics to steer the team towards effective strategies and identify growth opportunities.
  • Optimize sales processes: Streamline procedures to enhance team productivity and efficiency.
  • Foster team collaboration: Work closely with other departments to align sales strategies with broader company goals.

Requirements:

  • Bachelor's or master's degree.
  • Minimum of 5 years in sales leadership, with significant customer service management experience.
  • Proven success in achieving sales targets and driving customer service excellence.
  • Skilled in training and developing sales teams.
  • Proficient in CRM software and sales analytics tools.

Salary Information:

The estimated salary for this position is $80,000 - $120,000 per year, depending on experience and qualifications. The salary range includes progressive increases based on performance, access to paid time off (PTO) for a healthy work-life balance, quarterly commission program, additional perks, professional growth opportunities, team performance bonuses, and annual performance bonus.



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