Global Service Desk Support Specialist
hace 2 meses
Job Summary:
The Global Service Desk Analyst is responsible for serving as the initial point of contact for end users, logging incident and service request details, and providing first-line investigation and diagnosis.
Key Responsibilities:
- Answer Help Desk phone calls and process Incidents & Service Requests
- Track and categorize incident and service request details, prioritize and close tickets
- Provide first-line investigation and diagnosis of complex incidents and escalate unresolved issues
- Monitor the Service Desk system and process tickets based on priority
- May provide coaching and training to lower-level employees
- Perform system administration tasks, including granting shared drive access, network account creation, and telecom administration
Requirements:
- H.S. Diploma or equivalent, 2 years of experience required
- Associate's Degree or equivalent in a technical field, preferred
- Experience resolving service requests, preferred
About Edwards Lifesciences:
Edwards Lifesciences is a global leader in patient-focused medical innovations for structural heart disease, critical care, and surgical monitoring.
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