Senior IT Support Professional

hace 5 días


Paraíso, Paraíso, Costa Rica Edwards Lifesciences A tiempo completo

About the Role:

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Edwards Lifesciences is seeking an experienced IT Support Professional to join our team as a key member in providing technical assistance and support to end-users. This role plays a critical part in ensuring seamless service delivery, efficient problem resolution, and maintaining high levels of customer satisfaction.

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Key Responsibilities:

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  • Answer phone calls and process incidents and service requests with professionalism and courtesy
  • Track and categorize incident and service request details, prioritize, and close tickets in a timely manner
  • Provide first-line investigation and diagnosis of complex incidents, escalating where necessary for prompt resolution
  • Monitor the Service Desk system and process tickets based on priority, ensuring optimal response times
  • Maintain accurate records of all interactions and provide clear, concise updates to stakeholders as required
  • Perform system administration tasks, including granting shared drive access, network account creation, telecom administration, and terminations, adhering to established security protocols

Requirements:

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To be successful in this role, you will require:

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  • A minimum of 2 years of experience in a similar role or related field, with a strong background in IT support and service desk operations
  • High school diploma or equivalent, with an associate's degree or technical certification preferred
  • Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a fast-paced environment
  • Proficiency in MS Office Suite, Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), and MobilePASS, with a willingness to learn new technologies

Salary Estimate:

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We offer a competitive salary range of $65,000 - $90,000 per annum, depending on experience and qualifications, with opportunities for career growth and professional development within our dynamic organization.

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Benefits:

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In addition to a comprehensive compensation package, we offer a range of benefits, including medical, dental, and vision coverage, 401(k) plan, paid time off, and opportunities for professional training and development.



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