Business Systems Analyst

hace 4 semanas


Paraíso, Paraíso, Costa Rica Edwards Lifesciences A tiempo completo

At Edwards Lifesciences, we're dedicated to developing innovative technological solutions that support our patient-focused mission. As a member of our IT team, your expertise will be instrumental in enhancing our technology infrastructure and optimizing efficiency. The ideal candidate will possess a strong analytical mindset and excellent problem-solving skills, with the ability to troubleshoot complex business systems and interfaces.

**Key Responsibilities:**

  • Perform root cause analysis and troubleshoot on business systems, interfaces, configurations, etc., including testing and researching data integrity/accuracy.
  • Assess business needs of assigned functional area; including but not limited to determining which business processes to re-engineer or automate.
  • Document technical procedures and knowledge base articles.
  • Provide clear and detailed information in tickets.

**Requirements:**

  • Bachelor's degree in computer sciences, Information Technology or Business Administration (or equivalent/relevant fields).
  • Two or more years of experience in Application Support roles.

**Preferred Qualifications:**

  • General knowledge of general business processes in the area of Manufacturing area.
  • Experience in supporting Windchill - PLM (Product Lifecycle Management), Quality and Lab software.
  • Experience working with ERP systems or CRM systems.
  • Experience in ticketing systems like ITSM, Service Now, etc.
  • Experience working in a fast-paced, dynamic and highly matrixed environment with IT teams, remote development teams and partners.


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