Business Systems Analyst

hace 7 horas


San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

**Company Overview**

At OTSI, we deliver innovative solutions to companies of all sizes. Our global reach and local delivery enable us to provide exceptional talent and services to our clients.

**Job Summary**

We are seeking a Business Systems Analyst to join our team. As a key member of our organization, you will be responsible for delivering high-quality results in a timely and efficient manner.

**Key Responsibilities**

- Provide accurate responses to internal and external customer queries related to Global ELA Reporting.
- Leverage tools such as Quick Base, SharePoint, Public Folder, and Admin Portal for query research.
- Maintain expertise in understanding ELA contracts and its terms and conditions.
- Analyze customer install base and deployment reports.
- Identify the correct path for resolution for different queries to ensure customer satisfaction.
- Collaborate with internal teams to ensure proper actions are taken to fulfill every need.

**Required Skills and Qualifications**

- Excellent written and oral communication skills (English B2+)
- Self-motivated and ability to multi-task.
- Analytical, critical thinking, and logical mindset.
- Quality management.
- Strong work ethic and sense of responsibility.
- Leadership skills.

**Preferred Qualifications**

- Minimum 1-3 years of experience working in Contracts, License Compliance, Auditing, Accounting, or Financial Data Analysis or Sales Operations required.
- Experience working successfully within the software/technology sector and in a global matrix-managed environment preferred.
- Experience performing basic commercial contract analysis preferred.
- Strong project management, planning, and organization skills, including ability to handle multiple priorities simultaneously in a fast-paced dynamic environment.

**Benefits**

We offer a harmonious work environment, exposure to cutting-edge technologies, cross-domain experience, and opportunities for growth and development. If you are looking for a challenging and rewarding career opportunity, please apply today.


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