Senior Business Systems Analyst

hace 2 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo
About the Role

We are seeking a Senior Business Systems Analyst to join our Experian Partner Solutions team. As a key member of our team, you will work closely with IT Operations, Business Operations, and Product Development to drive operational improvements and platform stability.

Key responsibilities include:

  1. Driving detailed conversations on operational improvements, gap analysis, and platform stability
  2. Gathering, analyzing, and documenting systems through interviews, observation sessions, and workflow process analysis
  3. Leading continuous improvement initiatives to define improvements to business and operational processes
  4. Authoring end-to-end data flows and identifying gaps in documentation and monitoring with a customer-centric approach
  5. Providing white-glove service to top clients by creating, utilizing, and reporting on data trends to ensure successful service delivery and product stability

Requirements

Required skills include:

  • Adept in SQL, Excel, and data tables (AWS Redshift, Python, DynamoDB experience a plus)
  • Solid knowledge in Agile software tools (e.g. Jira) and methodologies
  • Strong technical acumen, curiosity, and familiarity with new technologies, APIs, and databases
  • Experience with complex direct-to-consumer products and systems
  • Self-motivated with close attention to detail, analytical focus, and problem-solving skills


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