Senior Business Systems Analyst
hace 2 meses
Job Summary
We are seeking a highly skilled Senior Business Systems Analyst to join our team at Experian. As a key member of our operations team, you will be responsible for driving operational improvements, analyzing systems, and developing solutions to drive business value.
Duties and Responsibilities
- Drive detailed conversations on operational improvements, gap analysis, platform stability, and monitoring enhancements
- Conduct interviews, observation sessions, and workflow process analysis to gather, analyze, document, and validate systems
- Identify improvements to business processes, operational processes, and monitoring
- Author end-to-end data flows and identify gaps in documentation and monitoring with a customer viewpoint
- Provide white-glove service to top clients by creating, utilizing, and reporting on data trends on a daily basis to ensure successfully service delivery and product stability
- Organize and help build a customer-centric monitoring platform for EPS
- Perform audits on monitoring tools to ensure the entire IT Enterprise is being properly monitored
- Develop solutions and perform work using agile principles
- Communicate periodically with executive management regarding the status of current project initiatives and obtain executive guidance and approval as required to advance initiatives
- Contribute to the definition and development of multi-year product roadmap
- Support the definition and generation of project metrics and reporting across products and top clients
Requirements
- Computer Science degree or equivalent
- 5-8 years experience as a Business Systems Analyst in a large organization
- Experience working with operational platforms and stability is preferred
- Strong knowledge of project management methodologies
- Demonstrates critical thinking capabilities and follows through with internal and external customers
- Ability to work with management to measure and improve customer satisfaction
- Business and Operational process and system integration workflow design (MS Visio, Lucidchart, etc)
- Excellent communication skills; equally comfortable speaking to business execs, or technology resources
- Strong written and verbal communications skills (fluent in English)
About Experian
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. Our culture values diversity, inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... and more.
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