Senior Business Systems Analyst Lead

hace 3 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Job Description:

As a Senior Business Systems Analyst, you will play a crucial role in developing and implementing operational monitoring processes to ensure timely and accurate delivery of benefits to Experian Partner Solutions (EPS) clients and customers.

This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.

Key Responsibilities:
  • Develop SQL queries to aggregate, analyze, and interpret business data for quantitative and qualitative analysis to support EPS products and benefit delivery
  • Quickly assess and address issues pertaining to specific daily control reviews, which are critical components in how we ensure the delivery of products and services to our customers, as measured by KPIs, SLAs, and other performance thresholds
  • Build and utilize Tableau dashboards and other data visualizations that exhibit business insights into benefit delivery performance and trend
  • Conduct operational gap analysis by identifying gaps and closing them by developing customer-centric monitoring capabilities through existing data analysis tools
  • Collaborate with cross-functional teams to support ad hoc research, impact analysis, and to validate issue remediation actions
  • Become a functional expert on EPS platform features & capabilities
  • Analyze, compare, and reconcile data across multiple platforms and data sources
  • Work in a fast-paced virtual environment, while communicating key deliverable status to both internal and external stakeholders
Requirements:
  • 2+ years of strong hands-on SQL query development
  • Adept in querying relational databases, Excel, and other data (AWS Redshift and Python experience is a plus)
  • Experience creating data visualizations with Tableau or other visualization tools
  • Proficiency profiling data, including data analysis, discovery, cleansing, and transformations
  • Experience with complex direct-to-consumer products and systems
  • Self-motivated with an attention to detail, analytical focus, and problem-solving skills while operating both individually and as part of a team
  • Strong oral and written communication skills
  • Experience and ability to formulate and present analyses and business cases to both technical and non-technical stakeholders
  • High sense of urgency and ability to work well in a matrix environment
Estimated Salary Range:

$65,000 - $85,000 per year, depending on experience and qualifications.

About Experian:

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100



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